Starbucks — Restaurant in Town of Greenburgh

I’m not one to write reviews, but this one... I just had to.

This location honestly should be shut down. I've never seen or encountered such incompetent people. I've given this location many chances, as I live within walking distance, so I can't beat the convenience factor. However, due to many reasons I will be choosing to drive to other locations from here on out. I last visited this location on Friday 12/13. I was there early before work, I believe I pulled into the drive thru at 6:34. There was one car ahead of me. As always, the staff lacks the ability to multi-task like any other Starbucks can. What this location does time and time again, is take an order and ONLY service that singular person until they pay and receive their drink. Which is exactly what happened again. The drive thru worker neglected taking my order until she entirely finished with the car in front of me. Forgive me if I'm wrong, but every other location can do two things at once. Take the order of the car ahead of you, service them, while also taking your order once the car ahead pulls up. This never occurs here. As I previously stated, I pulled into the drive thru at 6:34, my order was not taken until 6:37, once I arrived at the window I was not offered to pay until 6:41 where I scanned the app on my phone to pay. My drink was not handed to me until 6:44. 10 minutes to receive a grande hot coffee with a splash of milk and bacon grueyere egg bites. During this 10 minute span I overheard the one drive thru girl ask the other worker if she gave me my coffee, lo and behold she never even made the coffee in the first place. Then when I received my coffee and began to drive off, the girl at the drive thru accused me of not paying. She didn't remember that over 3 minutes prior I scanned the app to pay.

I'm a very understanding person, and get that everyone has an "off" day, however, when it's every time you visit a location it gets a bit ridiculous. My order isn't even elaborate or crazy, it's literally just a grande hot coffee with a splash of milk.

My boyfriend, has spoken to their manager many times and has complained to corporate as well. There excuse for months has been that they're undergoing changes with the staff, and restructuring the store. To tell you the truth since we moved here 2 years ago there's always new faces. It seems that no staff stays. Yet they all lack the common sense and capability to multi task or handle basic orders. It must be in the job description posted. I'd like to think it's because they're short staffed, but they don't even lack staff. It's almost as if there's too many cooks in the kitchen, if you catch my drift. This location on many occasions has more nursing staff than many med-surg floors in a hospital, yet the line still goes out to central avenue on a regular basis. I digress...

I'm no expert but there seems to be no basic structure at this location. Here's a suggestion: Put one person who does the front cash register on "food" duty and have them also make basic drinks like making hot coffee, someone else can do drinks for in person/drive thru, and another person can do mobile orders, and someone else can take the drive thru orders. Whenever there's downtime everyone can collaborate and help one another, other than that everyone should be aware of what their job is and stay in their lane. This suggestion would account for 4 staff members being on duty, which seems like they typically have 4+ staff members more times than not. It's not a difficult concept, but it seems like every manager they hire can't seem to execute a plan of this magnitude.

Good luck and if you need an extra set of eyes to oversee things or provide insight, you know...

⚠️⚠️ Attention owner and manager. Today, on Christmas day, my wife and I stopped by this location to order some breakfast. While ordering something at the register, we were met by Ashley, one of the workers at the Hartsdale location. While placing the order, we were very clear on what we wanted, but Ashley made it difficult to complete the order by having a nasty attitude, and she was making some sarcastic remarks back to us. Ashely called another co-worker to take the order and walked away from us. Beware ❌️ weschester resident, and if you're coming to visit, just go somewhere else. While we were waiting for our order, we saw Ashley giving the same treatment to other customers as well. There is no Starbucks "Third Place Policy," here where it emphasizes creating a welcoming and respectful environment for all customers, encouraging employees to treat everyone with dignity, and prioritize providing a positive experience through practices like "Just Say Yes" where they aim to fulfill customer requests whenever possible; this includes actively listening to concerns and addressing issues promptly with a focus on resolving problems rather than finding limitations. This location doesn't have the empowerment to address issues in which the employees are given the authority to take necessary steps to rectify customer concerns...

I’ve been a loyal customer at Starbucks for over 10 years, consistently ordering the same drink. Unfortunately, my recent experience at the Starbucks store #27437 in Hartsdale was extremely disappointing. During my visit, the drive-thru employee not only made my drink incorrectly but also became rude when I asked for it to be corrected. She then suggested I come inside to complete my order, citing that other customers were waiting, despite the fact that I had already waited 15 minutes for her to get my order wrong twice.

When I went inside to speak with the manager, Rojay (not sure about the spelling), he was dismissive and rude. He insisted that my order wasn't on the menu, even though I’ve been ordering it for over 11 years without issue at other Starbucks locations. When I asked for the name of the employee who took my order, the manager refused to provide it, which I found unprofessional.

The behavior I encountered at this location was uncalled for, and if you value respect and good customer service, I highly recommend avoiding this store. It’s a shame to have such a negative experience at a place I’ve trusted...