La-Z-Boy Hartsdale — Local services in Town of Greenburgh

I have to say it is sad that I have to write this bad review since 2 years ago, I had a great experience there. This time, not so much. My gf and I went in on labor day to purchase several items. They are great at allowing you to customize your furniture, but beware if you do! Fyi, I have not received the furniture yet, which is not the problem. Here are the issues: as I was reviewing the bill, I noticed that the sales tax just wasn't adding up- it seemed much higher. (I'm in finance, and look at numbers all the time) it was closing time, and the reps were rushing me out after I just spent thousands. They couldn't explain the excessive tax and didnt care too. I called corporate the next day and was directed back to the clowns at the store. A rep looked at my bill and finally agreed I was right , had no idea how it happened, and issued me a manual credit for the approximate overage. How many times has this happened to others ? Ok, so fine I was ok with that outcome. HOWEVER, last night after receiving a flyer which showed a new sale and one of my same couches was being advertised much cheaper. My receipt said they will price match within 30 days so I went in. Upon speaking to a rep, I was told that i already had the best deal and since I had ordered custom fabric there was nothing I could do. Now here is the big problem: the floor model had the color and fabric that I wanted originally, however on the evening of the purchase, I was told that fabric was no longer available nor did it have I clean. He directed me over to the custom fabric section and said maybe there's something similar. I found something that was a similar shade and had i clean. This caused the order to be much more expensive. Seemingly this was fine, however when speaking with the rep last night, he I formed me that the fabric on the floor model that I had really liked, was indeed still available, was also I clean, AND was MUCH cheaper as it was not a custom order! So according to the rep, there must have been a misunderstanding on the 1st rep 's part. I told him, that I wouldn't have selected a nearly identical (but less preferable) and far more expensive fabric, if I was properly informed upfront. He then said that it was too late to change my order as it was a custom order. I am highly disappointed with this place, and if anyone buys here, make sure you check the taxes, and think twice about a custom order. This deception is...

We ordered the chair in Sept and were told it would be ready by Dec.. we never heard from La-Z-Boy to tell us when delivery would be. By mid Dec we called to ask about our chair on Jan 5th we were notified that the balance was due, and we need to set up a del. date we went to store to pay bal. on Jan 6th and set up the date, we had the date of Jan 12th. And we waited that day for del between 9am and noon and the chair never showed up they had reached out to us on the cell phone which I don't check or carry on my person when in the house when we paid the bal I asked that they please call the house number which I had given them. I saw a missed call on cell phone and called it as I didn't recognize and was hesitant to call it, was told the chair had something broken on it and they ordered the part and that it would come in two weeks we never heard back if the chair was fixed and ready for delivery after the two weeks we called again in Feb to inquire about the status and were told they would get back to us. We never heard from them called again and said they would call back after the talk to the warehouse. We set up the delivery date of Mar 5th and chair was del.! No one from the store got in touch with us to explain or tell us the chair was broken or try and help resolve the issue. When we did speak to someone in the store they told us they would credit our account the del. charge! We paid cash for the chair which was our big mistake. But someone should have been on top of this. Customer Service!! We have brought from La-Z-Boy before and never had a problem. Very disappointed in the service we received or didn't!! P.S. we still didn't...

I purchased a leather reclining couch on June 1 and was told it would take 6-8 weeks. I ordered one of the two stock colors because a custom color would take longer and cost more. When I didn't hear from LaZboy after 7 weeks, I contacted the staff at the store and I was given a delivery date of August 20 (11 1/2 weeks). I was told the manager was unavailable. After 8 weeks, I followed up with a manager, explained to him that I was given a delivery date of August 20 and expressed my frustration to him. I was told there was no record in the computer system of who I spoke with and that he had no anticipated delivery date. He emailed "dealer sales" and the email response stated the unit is scheduled to ship on August 8. I contacted him again and really had to press him to clarify what a shipping date of August 8 translates to in terms of a delivery date. I was told a few days. When I followed up a week later, I was told the manager was unavailable and the computer system was down. I was promised a call back but did not receive one. I contacted another manager who stated that I should now pay the balance in full so we could schedule a delivery in two weeks. The shipping in my case will take another 15 days minimum to move the unit from Delaware? to NY. The current estimated delivery date is August 23 if I pay the balance in full now. So I am supposed to pay the balance (for a product that I am told is somewhere in transit) to a company that has mislead me since I walked...