Banzai Steakhouse — Restaurant in Town of Greenburgh

The service is slow and you always have the feeling like the restaurant is understaffed because they always rush you to place the order and then you barely see the server again. That is the reason we booked a party for 4 PM instead of 6 PM to avoid the crowded dinner. We spend over $600.00 there today and we asked our server and then two other servers to change the TV channel and that took 20 minutes.. While the chef was cooking our meals, I added 2 more dinner items to be prepared "to go" and he said that he was busy so they will prepare it in the kitchen. They did not prepare it table side but they charged us as "teppaniaky/hibachi" meals. While we were finishing our meal, the server asked us if we were "done" and then somebody else came 3 times asking us to leave because they had another party waiting for our table. They did not even let us finish our drinks and we had to leave. Somebody acting like a manager said that we should move to the bar. I told him that since we had children, that was not legal in NY state. While we were leaving the restaurant, there were only 6 people in the lobby waiting for a table while we noticed 2 open tables in the restaurant that could have resolved the issue. I called back later and spoke to a person that presented himself as Sam, the manager. After I provided him the feedback of my experience, he did not show any compassion. He said that there was nothing he could do for us since there there other guests waiting to be sated. He was the manager that rushed us out as per his words. When I told him that maybe they shoud be more considerative when they accept reservations, he hanged up on me. For the past 3 years we have been visiting this restaurant and we kept giving them more and more chances to get better but this was the last time we did that. We felt like they only cared about getting our money and not about us...

Last night was my second time visiting this restaurant. While my first experience there was enjoyable, last night was by far one of the best Hibachi steakhouse meals/experiences of my life. My kids absolutely loved it.

Thank you so much to Chef Henry. You sir are by far the best Hibachi Chef I have ever had the pleasure of cooking for me and my family. You are truly special and the love and enjoyment you show in what you do is so evident. I hope you know you are different than most. Thank you! Thank you! Thank you!

Our server (I am sorry I did not ask his name) was very attentive and always present. There was not one time I had to look around to find him. Irrespective of where he stood in the restaurant, he always maintained eye contact. Whenever a plate was done, either he or a specific female server (sorry I did not get her name) was always there to ask if they can remove the plate. Great job by you both. Thank you!

To anyone reading this review. Please trust that I have zero affiliation with this establishment. I have been in the Hospitality Industry for 30 years, specifically food service.

I have been a a long time, loyal customer of the well-known Edo's in Pelham Manor for the same amount of time. To give you an in idea, I have been a customer of Edo's since back when Sonny was there running a top-notch place. Although at one time Edo's was my exclusive Hibachi spot, this no longer is the case. Banzai w/ be the new go to spot and deservingly so. Edo's cannot compare to this place.

To the management and ownership of Banzai, you have a gem in Henry. My professional recommendation is that you use Henry to train/teach "EVERY" cook you have and hire on how to create the magic and interact with the client. Thank you for a wonderful...

I had the opportunity to visit Banzai last week with a small group from my church. In all honesty, I've never noticed this place before, and I frequently visit the Starbucks across the street from it. So, is Banzai a hidden treasure or a restaurant that should stay hidden? (Dramatic effect)

For a Saturday night, the place wasn't packed but it wasn't light on customers either. Needless to say, my group of six didn't have to wait before being seated or atended to. The staff was friendly, attentive, and accommodating. The hibachi server was interactive with the group. The food was okay, and average priced in comparison with other hibachi restaurants. Just an FYI, they do add the tip into your bill for large groups (Not a big deal, unless you feel they don't deserve it or you want to give more).

Where they lose stars for me is (1) the parking lot is dark. Maybe it was just that night, or some people may not think it's a big deal, but it is for me. There needs to be more lighting, especially around on the side of the building. (2) the decor and atmosphere is terrible. The inside wall is literally a giant American Flag wrapped around the walls. Not sure if there is underlining meaning to this choice in decor. In my opinion, it does not compliment the type of restaurant it is, and pulls away from it. Maybe I'm different, but I like nice decor and a great atmosphere in a restaurant.

Overall, would I recommend? If you're like me and decor is a determining factor for you, then absolutely not. If you're just looking for food with a hibachi experience, give it a try.

Would I go back? It wouldn't be my first choice, but if someone was dead set on visiting and wanted me to go with them, I wouldn't...