I’m conflicted writing this review. When the food is good, it’s great. The owner is a really nice guy, it’s convenient, inexpensive, and overall a reliable place I enjoy getting food.

But (more than) the past few times I’ve come in have been disappointing. Each time I’ve come, it has taken over 10 minutes for staff to even acknowledge me, even when it’s not busy. I order the same thing each time over text to pick up, and it comes out wrong or different every time. I would just like my food to be the way I ordered it, especially as someone who exclusively orders online in a way that details my exact order in text. Sometimes, the food I ordered a full hour in advance hasn’t even begun to be made, despite it being an empty deli when I arrive. The specialty drink prices and sizes seem to change each time I visit and order a large, and this time when I ordered a half and half/Arnold Palmer, I was given iced coffee in mine instead of iced tea (which I failed to realize until it was too late).

I work in food service and I hate to leave bad reviews but this has been a consistent theme, and I get food multiple times a week from this deli. I do not think my order has been correct one single time since January. Unfortunately it feels like the staff isn’t paying attention to their customers and their orders, or is being too hasty with making things and they turn out wrong. I would have brought it up in store if I wasn’t standing there for yet another 10 minutes afterward with nobody stopping to speak with me.

I love the food when it’s good and I would like to continue ordering here but there needs to be better effort and prioritization of adequate customer service. Please do this and I will more than happily change my review, but until then I do not think I will be coming in nearly as much as I do.