Bracco's Clam & Oyster Bar — Restaurant in Town of Hempstead

Long story short, please read Google reviews and Yelp before choosing the right place to eat/drink and spend your money. This place (Bracco's) is overpriced, disorganized, full of rude and unprofessional staff members, dirty bathrooms, and on top of that water down drinks. If I could give them a 0 start, I would!!!

I came to this spot on Thursday night 06/23/16, around 9:30 pm. I made a BIG mistake of not checking the Google reviews and Yelp as I always do before choosing any restaurant/bar/business. As soon as you get to the front of Bracco's you noticed is very disorganized, nobody is around to help you find a table, you are on your own looking for a table. Finally, after 5-7 minutes or so looking for the right table, we sat down on our own, and waited around 15 mins for somebody to approach us, and a least ask if we were being served, nothing happened, basically we were being ignored.

I had to take initiative myself and ask one of the crew guys for a menu... another 15-20 mins passed by, and nobody asked us if we were ready to order.. I had to ONCE again ask the server from the front table about who was taking our order... She said somebody will be with you in a moment. Our "assigned" server came around a couple of minutes after that, we ordered TWO drinks(water down) and one order of fried calamari with fries. The food was okay, it could have been better.

After we were done, we had to wait for the server to bring us the check/bill, it took her around 8 minutes to get it, then another 10 minutes for her to come back and get the payment. We decided not to wait any longer and go to the cashier and pay ourselves... On our way there we found our server, she just pointed the cashier and told us you can pay over there with a attitude, not even an apology. I go to the cashier, I pay with my credit card, and I told the Cashier lady, I usually leave good tips but not this time because of the TERRIBLE customer service I had here today. She did not even ask me why or what was the reason, she was just worried about me not leaving a tip. She said " so your not leaving her a tip, I had to tell her twice...

As been first time experience The food and atmosphere were wonderful however, the service was awful. Two weeks ago I had a awful acquaintance with the waiter and the owner. Me and my family decided to head to the dance floor to dance for a few min when we came back our table was taking by other people. We saw the waiter that was serving us and we had discussed with her the situation that was happening; she informed us that apparently the people that was sitting told her that they spoke to us and we let them that they can have the table that we were leaving. Also we explained her how we were gone leave if we haven’t pay and our drinks were at the table. The waiter said let me accommodate you with drinks and we will get you a new table. Another waiter came and they wanted to give us a further table from where we were that it was close to the dance floor and the bar, we explained that when we arrived we ask to be close where originally were sitting we even asked how about you guys move the people that is sitting in our table and we get our table back. She said let me see what I can do. At the end we end up speaking to the manager, who was someone’s daughter and has no experience on how to manage the waiters . The “manager” make her own rules and she said that the policy was that if we dance more than 20 min we loose the table. I was never informed that in the first place and we never had heard that before, this people were blaming us for loosing the table. At the end they disrespect us by trying to convince us that it was our fault for getting up and keep saying been away for too long. Wouldn't recommend this...

I came here for Memorial Day (05.29.23) with my husband. We started off by ordering regular drinks (he ordered an iced tea & I ordered a pink lemonade). When his drink came, it tasted like soda and mine had black particles on the bottom. The waitress took them back and brought new ones. His still tasted the same and mine still had black particles on the bottom. At this point, I opted for no drink, while my husband drank water. We both ordered appetizers (mozzarella sticks & bbq wings). The mozzarella sticks were lukewarm, but I still ate them. For our main course, we ordered the mahi mahi fish sandwich with fries/onion rings. Upon tasting the fries, I noticed they were lukewarm. I went ahead and tasted the fish, it was flat out cold. I asked the waitress to take it back so it could be warmer. She brought it back and the fries were hot, but the fish was still cold. I sat there eating some fries-waiting for a check-in. I even said I’d take it home and heat it up myself. After about 20 mins or so, she never came back, so I asked another waitress if I could speak to the manager. She asked what it was in reference to and I told her. She came back shortly and said she spoke to the manager and he said the fish sandwich would be taken off the bill. Needless to say, this was the first and will definitely be the LAST time I come here. Terrible customer service and...