Dunkin' — Restaurant in Town of Hempstead

I don’t come to this location often because they never seem to make my drink correctly, no matter how simple the order is. I always order a shot of espresso with caramel and cream, yet they consistently hand me a full cup of espresso—which is way too much. Honestly, do they want to give me a heart attack?

When I try to politely bring it up, I usually say something like, “Excuse me, I was just wondering, is this one shot of espresso?” They always insist it is, but I know it isn’t. When I ask if they could remake it with less, they usually act annoyed but will fix it. Today, however, the woman who seemed to be the manager or owner was extremely rude. I explained again, very nicely, that it seemed like too much espresso and asked if she could remake it. Instead of doing so, she DUMPED half of the drink out and handed it back to me. That completely misses the point—it still tasted bitter and off. I asked again about the caramel and the cream, because the ratio would be off. She rudely added another caramel and another cream.

I walked away shocked at how I was treated. I could have gotten upset and demanded it be fixed since I’m paying for it, but instead I left quietly. The cashier even looked concerned, probably because she knew how rude it came across.

To make things worse, this location also charges $4 just for a cup of ice—which is outrageous. I’ll never be coming here again, even in a...

Had to give one start in order to review. This location almost never has the donuts I want for order and more then half the time they end up being stale. Today was one of those days They didn’t have what I wanted. Then I see I sign to try this new sandwich the beyond sausage. The sign clearly states free sample January 24-25 from 8-10am. It’s right in the middle 9am. I ask to try it and was charged for it. Once I realized I asked the cashier and she said oh we did it yesterday and were not doing it today. I’m sorry I didn’t realize you could pick and choose to act on a corporate promotion. I had them refund me. Definitely the last time I order from...

Editing because they seem to be doing better lately. I'm not sure if management is reading reviews, but I haven't been having any problems lately which is a big change from my normal experience.

Old Review: Nine times out of ten they get my order wrong. I don't order anything special that isn't right off the menu. It's like they read the first letter on your mobile order, and then make whatever they feel like making instead of what you ordered. I don't come here that often, yet almost without fail, something is wrong and I end up having to wait for someone to correct it, which defeats the whole purpose of "skipping the wait" with...