Dunkin' — Restaurant in Town of Hempstead

so I'm posting this for a friend of a friend and I promise that you will lose customers because of your action... I just ran into the Dunkin Donuts in Cherrywood Shopping Center on the corner of Wantagh Ave and Jerusalem Ave and had the most terrible experience. There was a man in his mid to late twenties, who clearly had a few mental disabilities, sitting with an older woman, who I am assuming was an aid, or even a friend, eating and drinking coffee together. He was making noises, nothing unbearable, and tapping on the wall next to the table and making hand motions. One of the employees was on her break sitting about three or four tables away from them. To my disgust, two teens in front of me kept chuckling and whispering to each other and staring every time he touched the wall. While this bothered me, I didn't think it was any reason to do anything. As I waited on this very slow moving line of about 5 people, I saw one of the employees laughing in the direction of the other employee on break. They both had to be at least in their thirties or fourties. The laughing man handed the two teens their coffees in front of me and said "here's our entertainment for the day, bright and early", as the employee on break bursted into laughter. At this point, I looked right at him and said, "that was extremely disrespectful", then turned to the two boys and said, "you both are immature and equally as disrespectful", then turned back to the employee and said, "you just lost a customer". He looked at me and said, "another one will come", as they all continued to laugh. A woman standing behind me said, "two", and walked out alongside me. I am so shocked and appalled that there are still people out there that laugh in the face of other's disabilities and differences. I am infuriated and aggravated that there are people, both young and old, with such small, closed, and judgmental minds. I am truly sad that these people do not even see a fault in their actions or the enormity of the backlash. I will never be returning to that Dunkin and I hope that I never have to witness something...

WILL NOT GO HERE AGAIN. a woman was screaming because she ordered a cake two weeks ago and they never made it and rightfully should because she spent a lot of money. i’m sure the workers were nervous about it so the girl who helped me kept messing up the register for my order. then she goes and makes my drink. she asks me does this look right. i’m like ugh you have to shake it a bit. She said taste test it for me i was like okay so i tasted it and i said wow that’s a lot of matcha. then she just kept staring at me like she was waiting for me to say i liked it i just said it was fine and then she’s just standing there i’m like uhhh what about the bagel i ordered she was like oh yea so she makes it and it’s half cooked and half not. like i get it your distracted because of the woman screaming but come on hire workers that know how to...

Have ordered very many times from this Dunkin’ and am very disappointed how many times they have either messed up my order, even giving me a cup of frozen cream at one point instead of frozen coffee. I used to use mobile ordering here every morning before work and it would take them 10-15 minutes to even make the drink. For that I would just go wait on line! I have been trying to avoid going to this Dunkin but was the most convenient today. Ordered two iced coffees with cream and caramel; and yup, not surprised, we received two coffees with cream but no caramel. Very dissatisfied with this location and will rather drive out of the way to go to a...