Gigante's — Restaurant in Town of Hempstead

The description of the Rigatoni A La Vodka pie does NOT state that there is prosciutto in it, yet there is meat hidden in the pie. As a vegetarian for almost 8 years, this is just unacceptable & horrifying. Owner, John, did not call me back, refused to issue a refund, nor did he take responsibility for not accurately listing the description of this item, while nearly all other items gave full descriptions. I had to call 3 times to even speak to Johnny Walnuts, who stated he couldn’t take the loss of 28 bucks.

Upon reading reviews, I see that this happened to another vegetarian customer 3 months ago, yet the business STILL DID NOT update the description, which continues to show that the owner has no regard for his customers. The lack of disclosure could have resulted in a fatality if I was allergic to this ingredient, yet the owner stated that “no pizza places disclose this,” which is a false statement, as other pizza places on LI clearly state when there is meat in a typically vegetarian dish, such as pasta pizza. In addition, the staff request payments in cash form, despite online ordering. Everything about this place is sketchy. Stay far away. Literally go to any other pizza place...

I walked in here over a year ago and the girl behind the register seemed so unfriendly that I just left. I tried going back today, not sure if it was the same female employee, but she was pretty flat and unfriendly. I ordered a cappuccino, but they didn’t have them, then I ordered a regular coffee with cream, but they also didn’t have that. I finally ordered rigatoni a la vodka, there was no description of it on the menu. When I tried it, I realized it had meat in it. I’ve been a vegetarian for 21 years and never tried an a la vodka sauce with meat in it. I spoke with the employee. She offered me something else on the menu but I asked her I could have a refund, she slapped the money down on the counter and was so rude. Bad experience, definitely won’t be back. As someone who’s not from the local area, it’s sad to be treated this way when trying a new place. This employee really brings down this whole...

I’m not the one to write reviews but for this I had to. We are a regular there and get the family specials frequently. Tonight we got the family special 2 with the house salad. We thought let’s get some grilled chicken on the side to add to it. The total for family special 2 with taxes was 31.50. Once we ordered the grilled chicken it went up to 43.75. I thought that’s weird but okay I understand. We received the grilled chicken and it was 1 singular piece of chicken. We called and asked if this is correct to have 1 piece of grilled chicken for $11. The person answering the phone attempted to get the manager but little did they know we could hear everything over the phone. I simply asked “is one piece of grilled chicken $11?” The person answering the phone hesitantly said “yeah I know” understanding my frustration. After ordering from there often I won’t be ordering from...