IHOP — Restaurant in Town of Hempstead

DO NOT DINE HERE. HORRIBLE CUSTOMER SERVICE. Our party waited almost 40 minutes to be greeted at the front of the restaurant upon arrival. The restaurant was nearly empty and we were told many times they were 'about' to come help us, but still waited 40 minutes until a member of our party had to go to the back to get the attention of a worker so we can be seated. We waited another 20 minutes for our drink orders to be taken. Once we received them, about 10-15 minutes later, we ordered and waiting another 30-40 minutes to receive our food. We had three pancake orders that came burnt, impossible to cut with a plastic fork. We had an entire order of pancakes that was completely forgotten. Keep in mind, the restaurant was nearly empty at this point. There was maybe one other couple that came and left while we were there, so the kitchen was NOT backed up. Our waiter was also trying his hardest, he is not to blame for our horrible experience. When we asked to speak to the manager, the fake manager (I'll talk about this in a moment) sent out our waiter and sarcastically told him, "you got this." We confronted him. The "manager" should not be hiding. He was very sarcastic when speaking to us. And said we came at him "aggressively" when simply telling him how poor the service had been and the issues we had with our food. He spoke very informally, and when we asked his name he had to think about it, he told us his name was Adam. Nice try, Andy. We heard his coworkers call him Andy multiple times. He did a poor job playing manager, I hope he doesn't speak to any other parties the way he spoke to ours. We also heard him return to the back and say we were "crazy". When we left he yelled "have a good day!" sarcastically while laughing with his coworkers in the back. I couldn't be more upset with this service. If I could leave 0 stars I would. I hope the manager sees this and knows his/ her workers enjoy...

An older white lady, possibly the owner, stops the waitress from serving us and personally took over our order, which she or the kitchen staff messed up twice, then while eating I glanced up and noticed her taking pictures of us with her phone, there was only one waiter working and 3-4 other partys arrived which were not intercepted by the older lady, which most of the time she sat down with her lap top. We also noticed the greeter at the door who was wearing a black tee shirt, black sweatpants, and crocks (very unprofessional), taking orders at tables. Afterwards the older lady disappeared possible in the office staring at the cameras, so I looked at the camera that was in my view and waved to the camera saying hi, with no surprise 5 seconds Afterwards she came out and looked right at us as if she saw me in the camera, I asked for my check from a distance, paid my bill, tiped her and left. The entire time there, she did not approach anyone else but us, which we found very weird. She could hardly walk, holding the walls and tables as she limped around. We felt very uncomfortable as we felt as if we were singled out, maybe from a bad experience she had with other customers, I'm not sure. It was our first time at this location, and we will...

I will never go back. 1st Waitress needs more training 2nd brought the drinks to the table gave me what I asked for find. Then she walks around on the other side of the table to give the other guests their drinks. She spills a whole glass of soda on the young man. 3rd why does she need to be told that she get the soda off the floor. 4th instead of returning with a dry mop the is too wet. The soda was just spread all over the floor where we was sitting. The food was a total mess and keep it nice. I requested an IHop buger not knowing the recipe was changed in the making of the burger. It was explained to me. I apologize and stated that that is not what would like to eat. 5th Then requested a regular cheese buger with swiss cheese.She took the buger back fine. 6th The kitchen took the buger apart took one pattie off the pancake with I did not know that how the IHOP buger was made. I was given that same buger back with no cheese. I requested cheese please. Then bring me two slices of cheese on a small plate. The fires were cold. That just my food and two other people in the party food not up to standards. Show some love in the food that is being prepared. 🤔 waitress never returned to the table to if everyone was oka...