Jersey Mike's Subs — Restaurant in Town of Hempstead

I love Jersey Mikes, this location is very convenient for me, 2min drive from work 5min drive from home. Which is unfortunate for me, because 9/10 Matt or Mack(can’t seem to even get his correct name) is on shift when I order.

I use the Jersey Mike App to preorder so I can just pick it up and go, i generally give it about 15 minutes. There’s no point in using the app when this particular guy is there. No matter how long I wait or how not busy they are, my sandwich is never even started before I walk in. I finally said something to him about it, after preordering and THEN waiting 25mins AFTER ARRIVAL STILL WITH NOTHING, as was a uber wats driver waiting longer than I,mind you they weren’t busy.And he allowed another customer to verbally attack me, doing nothing to diffuse or rectify the situation, never even willing to admit he missed my order.

The manager, Princess handled the situation and I felt satisfied and have tried to continue business there as usual, but no matter what if that guy is working I get horrible service. At this point it almost feel purposeful, I walk in tonight 20mins after ordering, 30mins before close and guess what my sandwich was “missed” on the que and I was informed they’d make it now. The younger guy in staff offered an apology which made me feel a little better...all the while getting the cold shoulder from my pal.

Just saying Jersey Mikes is great, but maybe try a different location other than Freeport if it’s your first time. Don’t let their poor customer service...

I hope the Freeport NY manager reads this complaint. I really enjoy the sandwiches at JERSEY MIKE'S subs. But the people who work there who are young and black who are so disconnected with customer service and cleanliness. I been going there for a couple of years like twice every other month, I would enjoy going there everyday but the staff there are so not welcoming and act as if the customer is bothering them. The counter is always disgusting, smeared food all around the table. The lettuce today was brown and the vinegar was stale. The employes walk in the back of the room to grab items thats not at the front counter, that makes me wonder how clean the back room is. Today, as I was waiting to be served, two people orders were wrong who had placed an order for pick up and one customer didn't get their order at all, while his other friends did. He was waiting for awhile, the customer just laughed and said "It wasn't meant to be" lol, he laughed, and walked away. Another customer returned couple of sandwiches because they were wrong! Its not hard work, granted, it's a sandwich shop but hire ppl that want to work in the service food industry and who are welcoming and at least smile. Don't hire people because they just need a job. Over the summer I saw a spanish employe seething under is baseball cap looking like he just didn't care about being there, scary. With food, if the person serving you is not content and angry, that energy is also in your food. Please MIKE reeducate your employees...

I am posting less to bash the restaurant and more to warn anyone with celiac or a gluten sensitively like me not to eat here. There was a big sign in the window advertising that they had Udi's Gluten Free Subs available, so I decided to give it a try since I love Udi's products. I ordered chicken bacon ranch and was later informed after I paid that chicken and meatball subs can't be made gluten free (as mentioned in a super tiny asterisks at the bottom of said poster). I asked why not, is the chicken not gluten free? She said she didn't know but if I really wanted she could make it for me. As I said I have a gluten sensitively and typically don't have bad reactions as long as I take my digestive aid, so I said okay as I did happen to have my pills on me. The girl was very kind, hand delivered the sub to my table and even told me that she put extra bacon on it to apologize for the delay/miscommunication. The bread itself was cold, and this is a hot sub. I understand that the bread was most likely frozen to stretch the shelf life but it should not have been this cold. Not even a quarter of the way through the sandwich I started to feel nauseous. Again, the ladies who worked there were very willing to accommodate, but I hope this helps to warn anyone with such dietary issues as myself before...