Taco Bell — Restaurant in Town of Hempstead

July 22, 2015, I went to Taco Bell in Hempstead, Long Island, New York located on Peninsula Blvd. Thie place is five minutes from my house and I chose it because I wanted something fast and snack-like. However, I had purchased some ice cream first and thought I would go to the drive-thru for quick service and go home. The drive-thru line was long about 10 cars were ahead of me. So, I went inside and learned it was not busy, they were slow and short of staff. Only one person on the cash register. Three people were fixing the orders and a young man was preparing, I guess, app orders. Or, maybe he was preparing for the next day. It was unclear what he was doing. The manager was handling the drive-thru orders but not making them. One lady left, so then there were only two, very slow, middle-aged Hispanic women making the food and this guy who was strangely in the back fixing .... I placed my order waited for over 30 minutes, Told the cashier I would be back because I did not want my ice cream to melt. Came back and finally got my order. The place was dirty. Floor needed mopping, the bverage area was dirty, some tables were dirty and not cleared. It was a mess. Later, the cashier said, people quit, just walked out, earlier. So, they need workers, desperately. Anyone, need a job! Go to Taco Bell, in Hempstead. The manager seemed clueless and did not feel that he should be cleaning while the others prepared food or vice versa. This is a lower middle class, working poor community. HIRE PEOPLE TACO BELL and train them to do their job quickly and well. The manager needs management training (what to do in a crisis). What a mess! I'm looking for another location for the next time I want a late...

My recent experience at Taco Bell leaves much to be desired, earning this specific location a one-star review. Despite having a designated rack for mobile pickups, it's consistently left unused. Instead, orders are placed behind the counter, inaccessible to customers. I've waited almost 10 minutes for a mobile order that I could see right behind the counter. Attempts to get the attention of the employees through calling have been unsuccessful; they either seem too busy or conveniently can't hear my attempts to communicate.

If the mobile pickup system were utilized as it should be, similar to the practice in every other fast-food restaurant, I could have easily walked in, picked up my order, and left in under a minute. The inefficiency and lack of responsiveness make this Taco Bell experience frustrating and far from...

Highly pissed off!!! Drive thru had about 7 cars in front and of me & about 5 behind me! It started within the first 10 mins of me being in line. You could hear the employee (or manager as so she claimed to be) arguing with the first customer over the intercom.. 15 more mins & it was my turn. Started to place my order & I was told to hang on & all you hear is laughing in the background. I got even more upset & told them maybe if they were busy working instead of playing they wouldn't have a line of cars wrapped around the building. The so called manager proceeded to tell me if I didn't like it I could leave. Advised I was going to make a comment to corp (which I still plan on doing) & she then told someone else to take my order. Needless to say I was in a FAST FOOD drive thru for a total of 50 mins. Completely...