Bill Gray's Henrietta — Restaurant in Town of Henrietta

When ordering fish dinner as I always do about a month ago while out shopping for my summer travels, my request is absolutely NO PLASTIC CONTAINERS containing condiments be placed INSIDE plate WITH hot fish. A Black young lady w glasses and braids apparently worked in kitchen but PROCESSED my order. Yet, NEGLECTED to make this request KNOWN to the other cook. Plus my request for "Senior discount" was NOT honored as she assured. I dined in, so upon receiving my fish dinner, low & behold, the PLASTIC container of tartar sauce was "placed on top of my fish" rather than placed on tray, ignoring my request. I pointed this out to the young white girl who provided/prepared it by requesting a new piece of fish and she gave me MUCH ATTITUDE. Then did so reluctantly. My suggestion is to "refrain from dining here after 5pm" because apparently NO MANAGER IS ON SITE or VISIBLE during entire time I was there which was observed previously when I do take outs. I enjoy seeing young people working but my question is: WHO'S COACHING/TRAINING or HOLDING these youth ACCOUNTABLE? The service was extremely poor & individuals were highly unprofessional. Of course this presents a real challenge especially when most folks come here for dinner, etc. AFTER 5pm. Mind you, it was a weekday and NOT BUSY. Even more reason to have a MANAGER ON SITE to oversee how workers conduct themselves. Additionally the tables were "unclean." I've now decided that this is a place that I intend to AVOID going forward concluding major improvements are very...

Ive been to this Bill Grays several times and its been great every time...except last night.

We came in to pick up our online order and the woman working the counter was beyond rude and disrespectful. When my sister asked her for our drink cups she asked her what size we ordered. We have never been asked this, I know in fast food you have the S M or L options but I have never seen that in a place like Bill Grays, so my sister responded confused and said whatever size the meals are. The worker snapped at her, popping her neck and shoulders towards her saying "Idk what meal you got, what size?" My sister then responds saying we got cheeseburger meals and we were given our cups. I understand its Friday night during dinner rush, you're busy, but that was just completely uncalled for.

I had to go back up and ask for a drink tray and there was a different attendant who was very pleasant, asked if we had everything we needed so he made the experience a little better.

But then, we get home and I opened up my bacon cheeseburger and the bacon was completely raw. I don't have to go into further detail. This is insane to me that a cook saw this and thought it was ok to serve. Just ruined the meal for me. Every other time has been great. The place is always very clean and good great.

Not sure what was happening in there last night but I think a couple people need to take some trainings on basic respect and...

In the movie "Elf," there's a gag where Buddy visits a coffee shop claiming to have the "World's Best Cup of Coffee," and it's funny because it's not. And the takeaway should be, don't make a ridiculous claim, especially when you've let your quality slide. Look, this location is really fun-looking, and I like to think I was there on a bad day. The staff seemed decent, but the trash was overflowing and all of the tables were dirty. The place was hardly busy, so not sure why. I get there are staff shortages, but that's why God made managers. Anyhoo, I can overlook all of that if the food is good. Now, the burger wasn't bad by any means. It wasn't a preformed patty, and was cooked well. But the bun was crumbly and the bacon was excellently prepared, but terribly salty. The fried mushrooms batter was gooey and who serves fried anything without sauce? I had the fried pickles, which tasted like processed frozen fast-food junk. I rarely give a bad review, and I had a great Bill Gray's experience many years ago, so this was deeply disappointing -- like, why are you trying to be Sonic? Bleach. The saving grace was the Abbott's milkshake. So, in closing 2 stars for the food, plus an additional 2 stars for the shake, with a 2 point deduction for claiming "world's Best Cheeseburger." Memo to management -- eat your own food. It's really not that hard...