McDonald's — Restaurant in Town of Henrietta

If I could give no stars I would. Every time I go here there is an issue. The people are nice sometimes I suppose but lately they have been having issues and today I feel stupid for not checking my food before I left. The French fries over cooked. Given a Diet Coke when I asked for regular. Which they are supposed to be know for having the best of these. Then when you ask for any thing customized for your order it will get messed up. I asked for extra onions on a cheeseburger. I love the onions they serve. But come on can’t get a drink right or fries and can’t put a simple burger together the way you want. Also last time I actually went inside this location after waiting in drive through and had the intuition to check my food because it took so long to be made. I had to wait for about another 10 minutes for some to ask me at the counter what I wanted. Not what can I help you with and they were not happy because I asked for my Big Mac to be remade. I then had to wait for them to fix my Big Mac for another 10 mins. When I went to give the guy back the other burger that I asked to have exchanged he said to keep it but I told him no thank you they had bugs in there flying around that landed on it a few times already. And was looked at like I was a jerk even though I was nice given the circumstances and even thanked them for redoing the order. While waiting I look at the bottom of their case of pastries and cookies.it has bugs dead on the bottom and flying inside it. Now bugs happen but shouldn’t be in cases. The service there has...

Walked over to this McDonald's from the Red Roof Inn and got two vanilla ice cream cones each time. The first time was great, cheerful staff, quick service.... The ice cream cones were large! The third time was a similar experience. The second time, however, was not so great. It was late, so we weren't able to go into the building. But the drive through and curbside pick up was still available. So we order two cones with the app and waited out side the door of the building instead of at the area where you park to wait for your pick up. We didn't have a vehicle so we walked over. It was dark outside so we decided it would be best to wait at the tables just outside the entrance/exit door to the McDonald's building. That way we would be seen by the McDonald's employee who was going to bring us or ice cream cones. We had been waiting 20 - 25 minutes and still hadn't received our order. So, my fiance decided to knock on the door when we seen an employee inside sweeping. She looked annoyed and like she was stomping over the door. She swung it open and immediately told us, "you need to leave, we're obviously closed..." While she stared at both of us like we were idiots and we were inconveniencing her. My fiance apologized and said that we were just waiting for our order for two cones and asked if we could get them now. She rolled her eyes and went back inside and came out two minutes later, rushing us to take them and leave. So, we did. She had an awful attitude. Very different experience than what we are used to from...

Why does it seem that customer service is no longer important? I don't know about you, but when am in a food place, I want a person to take my order, partly because I have special requests that really are not difficult, like just want a plain burger nothing on it, that somehow they don't get right the first time????!!!, but also, why else do you hire counter people? To stand and talk to each other and be rude to customers? Just asking..... And when has McDonald's become so expensive and quality of food has gone downhill? Bacon was cold and barely cooked, bun was hard and stale, fries tasted like they dumped a box of salt in them and the shake was water thin. The nuggets were stale and had funny taste and the apple pie, the crust was doughy and not baked all the way. We spent $35 on food that went into the trashcan. We were hungry and went across the street to Wendy's.... We spent less money, ended up with way more food, but most importantly, customer service was excellent and food was HOT, FRESH, AND DELICIOUS!!! Save your money, go to Wendy's.... Trust me you will be glad you did!!! I won't be back to...