Stopped by on Mother's day. There was no wait and the restaurant had seats available. Was not busy. Was greeted by our server in a timely manner and was given free popcorn. Unfortunately our order took 40+ minutes to come out and the server seemed to be fine with that. Server never addressed food talking long. Server seemed very unexperienced. Never said he was checking on it or anything. Had to look for server to check on our food, couldn't find him. Finally asked him about the food and he said it would be right out. I also observed other diners frustrated with how long it was taking. Food came out in around 5 minutes of him telling us that. My daughter's salad had no dressing. Also my daughters garlic bread came out on my plate. Server did say something about garlic bread but I did not understand him apparently and we had to wait to flag him down again to ask where her garlic bread was and to ask for dressing. He then said it's on your plate. Daughter couldn't finish her salad because of chewy chicken. Other food was OK. BBQ Salmon was cooked well but be aware it is pretty much just salmon with bottled BBQ sauce dumped on it. Son's chicken fingers were very good. Manager stopped by after our meal (obv. flagged by server) and I politely told him that the food took a long time and daughter couldn't finish her salad bc the chicken grossed her out/was chewy. She did eat around half of it, until getting to the chewy part. Manager said sorry about that and said he would mention the chicken to the kitchen. Manager did nothing to try to turn the situation around or remedy it. I was not looking for a free meal or anything but he could of comped the salad or offered my daughter a desert or something to show he cared. Did not get the feeling he cared at all. Any of that would of resulted in me not leaving a review. I have been coming to Tully's for over 20 years, though not often recently. This is the first time I can remember not having a good experience. I do not plan on returning.