Wendy's — Restaurant in Town of Henrietta

I recently had one of the worst fast food experiences of my life at Wendy's. First, the service was absolutely abysmal. After waiting for what felt like an eternity in line (despite being the only customer), the staff seemed utterly disorganized and uninterested in serving me. They were chatting among themselves, moving at a snail’s pace, and when I finally reached the window, the cashier didn’t even greet me properly—no smile, no warmth, just a blank stare. It felt like I was inconveniencing them by ordering food. Not a good start.Then, the problems really began. I ordered a simple meal: a Baconator combo with fries and a drink. It shouldn’t have taken long, but after placing my order, I waited over 20 minutes for my food. In a fast-food restaurant, that kind of wait time is ridiculous, especially when there were barely any customers inside! What’s even worse is that the workers didn’t acknowledge the delay or apologize for the inconvenience. When I finally got my food, I almost couldn’t believe how bad it was.The burger was stone cold—like it had been sitting out for hours. The bacon, which is supposed to be one of the highlights of a Baconator, was barely cooked and rubbery. It had no crunch, no flavor, just a chewy, greasy mess. The meat patties were dry, and the cheese wasn’t melted at all; it just sat on top in a sad, unappetizing slice. This wasn’t the fresh, juicy burger that Wendy’s advertises. It tasted like something thrown together carelessly by someone who just didn’t care.The fries were somehow even worse. I don’t know how you can mess up fries this badly, but Wendy’s managed to do it. They were soggy, limp, and tasted like they had been fried in old, dirty oil. Not to mention, they were cold by the time they reached my table. The only redeeming factor was the fact that they were salted, but that’s about the lowest bar you can set for fries. It was like eating wet cardboard, and I couldn’t even finish them.To make matters worse, the drink station was a mess. Several of the soda options were out of order, and there was sticky soda spilled all over the counter with no one bothering to clean it up. The ice machine wasn’t working properly either, so I had to settle for a lukewarm drink. I was hoping at least the soda would be decent, but no—it was flat, watery, and tasted off, like the syrup-to-carbonation ratio was all wrong.As if the food and drink disaster weren’t enough, the cleanliness of the restaurant was appalling. The floors were sticky, the tables were dirty with leftover crumbs and spills from previous customers, and the trash cans were overflowing. It was clear that the staff had no intention of keeping the dining area clean. I would’ve mentioned it to someone, but by this point, I had zero faith that they would actually do anything about it.I decided to cut my losses and leave, but even that wasn’t a smooth process. The cashier forgot to give me a receipt when I first ordered, and when I asked for one on my way out, she acted like it was a huge inconvenience. After fumbling with the register, she finally printed one out, but with no apology or acknowledgment of the poor service I had received throughout the entire ordeal. On top of which, I didn't get the receipt to my meal, someone else's prior!Overall, this visit to Wendy's was a complete disaster. From the atrocious service to the terrible food and filthy environment, it’s clear that this location has serious issues. Fast food doesn’t have to be gourmet, but it should at least be edible and served with a basic level of customer service. Unfortunately, Wendy’s failed on every front, and I’ll be thinking twice before ever stepping foot in one of their restaurants again.Save yourself the time, money, and disappointment—go somewhere else. This was truly one of the worst fast food experiences...

i order from here frequently and have never had an issue. i placed an order tonight around 11 PM (and was the only customer upon arrival) which included a chocolate frosty, large fry, and drink. we asked for one ranch at the order station which we were prepared to pay for. once we pulled up to the window the employee, who identified himself as Antonio, gave us a frosty and said “i’ll be back with your medium fry”. when he returned my partner informed him that we had ordered a large fry before it was put in the bag. Antonio said, “I said that” to which my partner responded “oh sorry must have misheard you man”. our ranch and straw for a drink was forgotten which was fine oh well. we got home and realized he gave us vanilla. went back through the drive through again to which Antonio said “ I don’t have chocolate”. My partner said “you didn’t tell us that which i would’ve liked to know but ok thanks”. Antonio begin to argue with my partner that he DID say there was no chocolate. he then switched and said “you didn’t see it when i handed it to you?” again it was dark, 11 pm, and unlit. he continued to argue with my partner to which I eventually said, “hey two people are saying you didn’t tell them that. it’s fine that you don’t have it but we would’ve liked to know.” he goes “i’m talking to the him not you. yea i’m talking to the driver of the car”. not only is that incredibly disrespectful, it’s my car and my order lol. this is unacceptable. as a service employee, i empathize with you but you can’t be in a front facing position if you can say “my bad i thought i told you”. ridiculous and you should honestly be ashamed. i’ll be looking for a superior,...

Very disappointing use to work at this location when I was a teen so know how to food should be presented. Short story not good. Went and picked up my mobile order. First I ordered a Dave's single with NO mustard No onion and no pickles Ordered 10 nuggets meal with medium fries and cola orange cream no ice Ordered biggie bag of bacon double stack just ketchup with the 4 nuggets medium fries and cherry cola no ice Went to pick up my order only one car in front of me dining room closed. Took at least 5 mins to acknowledge me at the speaker order Once acknowledged told I had a mobile order got to window took a min to get my food which is to be expected but gave me my order and told me all set when I stated I was missing my drinks is when I was told they didn't have any of the flavors or drink I had ordered. Okay not a problem. Til I watch him take my cup no gloves on and scoop ice into my cup (using the cup itself which btw is actually a health hazard)when it says no ice. Had stated no ice again. Well I was fine til I got home. Where I open my food to find onions pickles and mustard on my Dave's single the meat looks like it's been sitting for at least over a few hours. The nuggets looks like it was over cooked. Fries where cold (live about 5 mins from wendys btw) and just nothing looked appetizing to eat. Very disappointing since haven't had wendys in awhile and was really excited to eat. All the...