BurgerFi — Restaurant in Town of Huntington

Our second time here . 1st time was due to not wanting to wait 30-40 minutes at a restaurant. We didn't know what to order.the manger and young lady at counter explained the menu. My husband and I were impressed with the people skills , very welcoming and they new their products well. What we got, a single burger with an egg , I got the same with onions and mushrooms, regular fries, soda & chocolate milk shake. We have gone to other places that put fried eggs on burgers that are not properly cooked. Burgerfi makes the egg white cooked to perfection with a runny yolk that has endless Options as a dipping sauce! The chocolate shake....... heaven! My husband runs a company and is always impressed when we see someone outstanding in their work. We watched the manager greet people as they came up to the counter and also went from table to table asking customers how everything was and if there was anything they needed. We finally asked the manager his name, Pierre and the young lady staff Jasmine. We told them how we enjoyed the food and very impressed with the whole staff's impeccable work skills. Then, Pierre said ,"We are here to make the customer happy because if it wasn't for them I wouldn't have a job." I felt he was being sincere and appreciative. . Commack BurgerFi has taken customer service of the usual Burger place to a high quality level. The service is excellent and the food is well made, healthier in this nouveau fast food...

It’s so sad to see so many bad reviews and the fact that mine has to be another. Today I ordered a BBQ Rodeo burger with 4 toppings which I just got two of those, and I could say okay they’re free, no much of a problem, but one of those missing was the bacon which represents and extra 2.39 on the order, and again, you could say, is not much of a deal, but indeed I thinks it is because since it was a pick up or delivery order that just told me that maybe they don’t really care about the deliveries (something that happens a lot around in places like McD or BK), and that means that one day I could be missing something bigger like and extra order of French fries or even a soda. This situation doesn’t means that I will never come back, because I decide to think that it could be a once per day mistake. Now, about flavor, it was just ok, size was no difference, the presentation was very poor since the buns were basically destroyed because of the jalapeño sauce and the meat grease and that made it kind of hard to handle. Because of the price I wasn’t expecting something amazing but this definitely motivates me to chose other options that offer more quality and more quantity or even the same quality and quantity...

Our experience with Jocelyn on Aug 30th was so good it was worthy of a review. Very rarely do we come across an employee at a fast casual restaurant that makes our experience amazing. She was extremely busy but yet she still had a big smile, spoke beautifully, gave us her full attention and treated us with respect. She did not give us an attitude when we asked for an item to be subbed out on a burger and multitasked quickly and effectively while putting orders together. Before we left, we noticed they had a seasonal pumpkin shake that sounded interesting. We asked if we could try it to see if we liked it. We did not know it wasn't pre-made. She quickly, happily, shifted gears and made a small sample from scratch. Most people would not have bothered as that was a lot of work to do (and clean up). We were very impressed and grateful. She deserves recognition as we left there with good feelings and a desire to have that delicious shake. We called the store and expressed our impressions with the assistant manger. We hope it gets back to her and that she gets the credit she deserves (hopefully a raise).

The only reason I didn't give the food 4 stars was that the fries were not fully...