McDonald's — Restaurant in Town of Hyde Park

Update: 3/16 -- This place continues to be a catastrophe. It has finally made me speechless. How an operation, as bad as this, continues to get worse and worse is truly amazing.

Original Review -- Where do I start with this hole in the Earth?

I am a working professional and honorable veteran. I am not some out-of-work, out-of-shape, old crusty human being.

I come here once every week and order two value meals and maybe desserts. Never, and I mean never, can this place handle the order -- EVERY SINGLE TIME I AM SENT TO PARK THE CAR AND WAIT. It's surreal, really. It does not matter what day it is or what time of day.

This has been going on for more than a year (when I moved nearby). I always keep my mouth shut - but today was the final straw.

Monday afternoon. No cars in the parking lot. Simple order. And, of course I am sent to a parking space. Then, despite a very polite request that was politely confirmed with the lovely smile of the young associate, EVERYTHING IS WRONG AND/OR AWFUL!

-Coke is flat and very strange tasting -Big Mac has more sauce on it than it does anything else -McFlurry (M&M) is 2/3rd full and ice cream is sour tasting -As mentioned above, I politely requested extra sauces for the nuggets and extra ketchups for my fries and I received ONE SAUCE FOR THE NUGGETS AND NO KETHCUP. -I was told they were waiting on my fries (fries were NOT hot and dowsed with salt) -I received Spicy Nuggets but did not order them (I'm allergic to most ingredients found in "spicy" foods)

So, now, here I am --- AFTER SPENDING $31 of money I work so hard for, sitting in my living room eating a disgusting meal.

We all know this is ultimately a problem at the corporate level. But enough is enough -- the Manager at this store working at 3 P.M. on Monday 2/12/24 needs to be terminated instantly.

Furthermore, I would terminate the entire staff. Have the incoming manager open the filing cabinet and start interviewing. Lastly -- any and every new staff member should be hired on a probationary period. If you cannot fulfill a McDonald's order and prevent ONE QUARTER of the issues aforementioned while on shift and receiving a paycheck -- then you deserve a well-fare check (AND NOTHING MORE).

Absurd. I just spent $31 f*&$%#g dollars.

P.S. -- Most days the parking lot smells like garbage from the dumpsters.

UPDATE:

-DO NOT EAT HERE TODAY (2/12/24) -EVERYTHING TASTES TAINTED (FRIES, MEAT, SODA, ICE CREAM) -CALLING REGIONAL...

Never have a problem with my food when I order. Always made promptly. Staff is courteous, will hold small talk if it's not super busy and go above and beyond, some more than others. The venue itself is always very clean. The front end is always stocked with napkins, straws, the ice machine full and various drinks always available and working. The bathrooms are also always clean and stocked, unlike other places that never have toilet paper and trash upon the floor, this is not the case here. The staff do a great job at keeping the place up to par and then some. If there is ever anything wrong, bring it to a staff member's attention and they will quickly fix the problem. :)

Only question I have is about the listing on here... (which likely isn't the store's doing). It has two addresses listed: 566 & 4258 Albany Post Road and thus shows two time variations for scheduling (correct scheduling vs 24 hr scheduling - which they are NOT a 24 hour venue). The address issue on here needs to be remedied because it is causing some negative reviews just for the sake of it having an incorrect time slot listed and more than likely inconveniencing...

I think all of them should remind their employees that they should be happy to have a job and show a smile while taking an order.

I am absolutely fed up with this one! Every time I go there I am always told to pull around to the reserved so I can wait for fries! If I want to wait for fries I would go to a diner or restaurant not a fast food place! Someone needs to come in and run this establishment better than what it is being run as. I went from a 4 stars to a 1. This is absolutely the worst McDonald's!

Updated 3/25/22 Still absolutely the worst location. Not even 4pm and we had to wait in the drive thru/waiting area for 10 minutes. That is absolutely insane and they forgot my drink! 9/10 times when I go to this location I'm asked to wait several minutes for my order. Usually because of fries. Someone needs to whip this place into shape. Completely atrocious. They are never prepared.

Updated 8/21/22 They have definitely made improvements. Lately they have been a pleasant experience. Staff...