Hero Factory Deli & Catering — Restaurant in Town of Islip

I was really craving an Italian hero...this was my first time in hero factory...ordered there ferrari hero...which is there name for the Italian. ..it was an ordinary sandwich. ..bread was ok seemed spongy to me not a great piece of good italian bread that I was looking forward to. ..crunchy outside and nice and doughy inside..not happening here...and the sandwich was a nice portion of meat and cheese but the over amount of Italian dressing kinda killed it...way too much...and honestly for the 10.47 i spent on the sandwich and small bag of lays plain chips and no drink..i think my search continues for a great italian hero in my location. .. On the up side. ..place has plenty of parking and a large choice of beverages to choose from with your order...is a neat and tidy place not dirty at all and has a very nice staff that is...

This place is amazing! They are compassionate and empathic. We should have more of you around. So I live in Texas, and my father in law was admitted in the hospital for a life threatening condition. I was trying to order food for family member that was taking care of my father in law in the hospital. I tried to use Uber eat but all effort was abortive. Then I google this beautiful hero place, when I called, I was told that they don’t deliver, but when I explained my situation, they told me they will take my order and they will deliver the food to the hospital. They exceeded my expectations, they broke protocol just to make sure my family member ate. Thank you so much! You are a true definition of serving the community where you...

CUSTOMERS BEWARE! I didn't have a problem with the food but when I went in to order breakfast sandwiches, I noticed the girl behind the counter was not wearing a mask. I asked her if she had a mask to wear and she just gave me a look. I also noticed other customers entering without masks and I felt so uncomfortable I waited outside . I found it crazy how lax the precautions were for COVID-19 and I felt very unsafe being inside. The girls seemed nice but I would not go back there especially during this pandemic. One would think customer safety would be their priority and this was the only place where I experienced this lately....