Nicky's Clam Bar — Restaurant in Town of Islip

We just ordered a lobster roll and a calamari. The order was $74.25.

I picked up the food in a bag with handles so there was really only one way to pick it up without instructions. And when I got to my car there was oil leaking from the bag and I found out that the food was on its side. Upon calling customer service, the response was ‘oh so you spilled the food?’

Ok let’s move past that, the food was terrible. The fries were cold, soggy and unsalted. The fried calamari was not even fried I think. It was also cold and soggy and I think I can safely say the worst calamari I have ever had. I am actually really worried about food poisoning and will be keeping an eye out for that. But once again the customer service response was we didn’t pick it up quick enough. Even if that were the case, what’s the amazing part is that they didn’t even give us an ETA and so we had to wait in the car for it.

The call to the customer service just yielded insults. I cannot believe that I paid 74 dollars to a restaurant to be treated like this. I can’t get my money back because they refuse to be reasonable or come up with any solution better than 15% off my next order, not even off this order which would basically still only cover for calamari 😂. So I only hope this review makes you not go to this restaurant. Nicer people deserve your money.

Response to owner: Because i cant do it any other way so i am just editing it here. As i mentioned in the review, there was no ETA given to me over phone.

And saying you haven't had bad reviews in 33 years is besides the point since I paid 74 dollars for my food, not some other customer in the past 33 years. My food was bad and i complained and all the customer service did was insult us. this is beyond a problem of bad food. Its a problem of you choosing to be unhelpful and unsympathetic to a customer's issue. When i first called, I made sure to talk as politely as i could as this was a place i was actually excited to try but if you insult me on the phone when I am making a complaint that to me is...

After returning from Fire Island, it was lunch time and we were all pretty hungry so we decided to have lunch at Nicky's Clam Bar, which is conveniently across from the Fire Island Ferries terminal.

Most of us did not drink alcohol but I was curious about the Rocket Fuel, which consisted of rum, cream of coconut, pineapple juice, and ice blended together and topped with amaretto. I was surprised it was not garnished with any fruit such as pineapple and cherries like pictured. It was good but much stronger than the one I had at Le Dock in Fair Harbor.

We shared two appetizers - Fried Calamari and Steamed Mussels. The Fried Calamari consisted of lightly breaded calamari fried and served hot of the press, and with marinara sauce. The Mussels were steamed with a garlic herb white wine sauce and served with warm french bread. The sauce was so delicious we had to get more french bread to enjoy. I was surprised the second batch of french bread was not warm like the first one.

Some of us ordered soup, either Clam Bisque or Manhattan Clam Chowder. The Clam Bisque was a New England style clam chowder with clams and celery. It was served with oyster crackers. It was creamy and on the blander side. It was not as tasty nor thick as the one at Chowder Bar.

All of us ordered Flounder on a Roll, either broiled or fried. The flounder was lightly seasoned with paprika, served with shredded lettuce, slice of tomato, lemon, and tartar sauce on a poppyseed roll. There was a debate on which Flounder on a Roll tasted better. Despite everyone's thoughts, I enjoyed the broiled flounder on a roll but I wish that it was served...

Would go again - I ordered the seafood bisque soup and lobster roll, which comes with fries. The soup has tons of seafood in it. The visual is quite alarming as it is very pink. However, that seems to be due to the heavy pieces of seafood in the soup so it is acceptable. Although the soup is too salty for me which is usually the case for a bisque, the many pieces of seafood swimming through the creamy soup is tasty for a bisque. It tastes more homemade than a chef serving it which is expected given the casual nature of Nicky's Clam Bar.

The warm lobster roll was typical and nothing different than normal lobster rolls. The lobster itself was the perfect amount of salty and tender with the juiciness from the butter. However, I expect a good lobster roll to be different and unique than just good lobster on a roll. The bread was fluffy and good. Not just a wonderbread like how many serve lobster rolls. I recommend adding some interesting and unique toppings and sauce to differentiate from just a normal...