Chain restaurant, but the management stinks. We've had bad food and the management is clueless. I ordered a steak and the choice was pink or no pink per the menu. I chose pink. When it came, it was crisp and so over done it wasn't edible. The manager came over and told me that my "pink" and their pink were obviously different. Really? He told me I could have asked for it rare. I said the menu only gave me two choices, and he said they don't go by that. So I asked for one rare, and it came exactly out the same, crisp, overdone and inedible. Why bother trying to fix stupid?
Update 1/21/18:
What a horrible restaurant. Never, ever again.
Why is this location so much worse than every other location?
Second last time I was there I ordered a steak. The choices on the menu were pink or no pink. I like my meat rare so I asked for as pink as possible. Almost an hour later our food came and my steak was crisp. Burnt beyond recognition. Twenty minutes later after my wife was almost done with her meal, the waiter finally came back and he said it looked fine. Really? It was black and hard a a rock. I asked for another and he reluctantly said he would have it redone. A good 20 minutes later he brought it back and it too was crisp, black and grizzly gray all the way through. I immediately said no and asked for a manager. This is where it got bad.
The manager looked at it and said it was perfectly done. I said how? There was no pink and it was burnt. The manager told me I obviously didn't know how steaks are cooked. I said there's no pink, none, nothing. The manager got angry and told me my pink must be different from their pink. OMG!
I then explained that I really wanted it rare but was accepting the "pink" but this wasn't even close. He then told me all I had to do was ask for rare. I said the menu only gave me the two choices. He said, oh we don't go by that, you only had to ask. I was fuming over his stupidity.
I ended up ordering just a salad because we had been there close to 2 hours and my wife had been done for almost an hour. The manger brought it and literally threw it on the table. Never should have gone back.
We had coupons so we did go back last night. On TV they are still as of today advertising the all you can eat riblets or chicken tenders. They didn't have them. We asked why not because they we're still advertising them on TV. He said the promotion was ending in about a week, so they we're stopping serving them. What the heck? If the promotion is still valid for a week, it's still valid for a week. Every single table around us was having the same discussion with their server. A lot of angry people.
We had to pick something else unhappily. Forty minutes later when out food finally came it was stone cold. Yes, refrigerator cold. When the waiter finally came back we asked for hot meals and he said he would "have them remade". Five minutes later they were back. Both my wife and I knew they hadn't been remade. Hers was still stone cold underneath (microwaving didn't work). Mine was hot, but I could tell it had just been thrown in under a heat source. It was crisp and greasy. We called the waiter back and now he was angry but said he would have hers remade. I was fed up and just ate it. It wasn't till I moved some of the food around that I found the piece I had taken a bite out of before, hidden under another piece. Like I wasn't going to notice. Geez.
My wife's came another 20 minutes later and we could see that it actually had been remade. The whole while we heard all the tables around us with similar complaints. The waiter just kept making jokes to the other patrons about their issues.
Never,...
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