Wendy's — Restaurant in Town of Lancaster

Hadn’t been to Wendy’s in a long time-probably a year or more. We stopped going to this location because the service was bad and the food was worse, but we were willing to give it another chance. At around 6:30 pm on a Thursday, we went through the drive thru. First, I pull up and I am asked to wait. Ok, no problem. They were very polite about it and there were several cars ahead of me. However, I literally waited over 5 minutes, which doesn’t seem like a long time, but think about it, it’s fast food, that equates to hours in real time. Finally, they come back and apologize for the wait-I give them praise for that. I place my order- they are out of baked potatoes-of course, the one thing I really wanted. Fine, I order fries instead-in my head I knew that was a bad decision. After I finish placing my order, I go to pick it up, all is good, it is out quickly. Great. Nope. I was smart enough to check the hamburger before leaving the parking lot. We ordered a hamburger with ketchup and onions only. This hamburger had cheese on it. Now, I had to get out of the car and go in. The server was nice enough, apologized and gave me a new burger. And we are off. I live about 5 or 6 minutes away. We get home, everything is ice cold, and I don’t mean “warm” or “cooling down.”I mean food that had been sitting around before they put it in the bag. The fries were literally cold and hard. The burger was flavorless and now they left the ketchup off. Come on-this is my new burger? Are you kidding me? Crispy nuggets-not crispy just cold. Talk about a disappointing meal. We ended up throwing everything away except for a frosty. $17 wasted on garbage. Failed. No more chances Wendy’s. You need to hire people that care about their jobs and don’t just want to stand around and get paid for...

If I could leave less then 1 start I would. I ordered from here today (09/27/2021) and I asked for a strawberry lemonade, all natural. Get home and take a big sip, and either they put alcohol in there or the ingredients were so bad they they started to ferment. It's been a few hours and my stomach is still upset. If they had served this to my 4 year old or if someone else didnt noticed they bad taste before drinking a lot more someone could get very very sick. I cant even think about eating anything without feeling like I'm going to get a lot more sick. I have had a few issues in the past with this location like orders wrong or cold food but this is essentially food poisoning. And there is no way they couldn't smell that when they made/served it. Never ever coming here again. Might looking into doing...

This restaurant does not even deserve one star. The employee who took my order and cashed me out took my change which was only a few cents but did not ask me if I wanted it and kept it. I ignored this and did not say anything to them about it but when me and my boyfriend ate our sandwiches, my boyfriend found a giant pile of spit in his sandwich and could not eat for the rest of the day and puked out what he had eaten when we went to see a movie at Flix close by. Needless to say my valentines date was ruined and I will not be able to go out tomorrow because I work all day. This place needs to find new employees and fire the ones who are spitting in people’s food. So if you eat here, check you’re food first...