Dunkin' — Restaurant in Town of Lysander

In 9/29 my daughter and 4 of her varsity soccer teammates left school and headed to Dunkin right down the street for a refreshment and to hang for a short time before their game as they often do. Shortly after they left school somebody entered their school office and made a threat so her school and the athletic facilities went into lockdown. The girls were in contact with their coach who told them to stay put and not to come Back on campus until she messaged them. My husband ordered 2 dozen donuts from his phone for them as they sat there and waited. They were the only ones in the restaurant and were making tik toks and not being loud or disruptive - they are really good kids. The blonde male person of average height working there asked the girls to leave - one of the girls explained to him what was going on and even expressed that they were scared and do not know what to do. He said unless they were ordering something else they had to leave, so they did - having no where to go not even knowing if the streets were safe. I dont understand what the harm was having them wait until they got the ok from their coach to head back to campus. What kind of heartless non compassionate human does that. I am enraged as a parent that someone that is part of our community would do this and I would hope that you as a company would be also. I called this individual when I finally got to my daughter and she told me the story very shaken up by it and I expressed my feelings to him and instead of just apologizing he denied that he asked them to leave and said but they were being loud - my daughter has no reason to lie and this group of girls are very polite...

I visit this Dunkin' location once or twice a week and I have been doing so for years. I also travel a lot and frequent many other Dunkin locations all over NY State. The Baldwinsville Dunkin on Genesse St. (and its professional staff) can best be described by one word, EXCEPTIONAL! The staff is always fast and friendly and at the times they are short staffed (or really busy) they always apologize for the delay. I believe there are two reasons for this exceptionalism. The "prep" people and the Manager Jeremy. Jessica and Theresa are just unbelievable at their jobs. When they are preparing the food, it is so fast. It's as though they are doing a dance, never missing a beat and maintaining a rhythm of incredible speed. Jess is lightning fast and at times, you will literally see her dancing at the ovens. (It's also come to my attention that this young lady drives a long distance to the job she clearly loves. This is so rare for a young person today) Theresa is not only fast, she is methodical! She is like the North Star of the Dunkin universe. Always there and always constant. She is a true master of her craft. I am so grateful that these two ladies chose my local Dunkin to share their talents as with their abilities they could succeed at any other Jobs/careers they wanted. You have to tip your hat to the Manager, Jeremy as this consistent high quality of service comes from the top down. He is almost always there, with his sleeves rolled up working along side his crew members. He is leading by example and nurturing is young people continually. He is amazing! (and truly a nice guy) Dunkin on Genesse St in Baldwinsville is...

UPDATE They must've had a major overhaul here. The staff was funny, everyone seemed to be having a good time behind the counter. The flow of getting the orders was good, even considering now having the "On The Go" orders. I pray this place stays just like this! -One of the absolute worst Dunkin's I've ever been to. They are very unorganized, their main focus is the Drive Thru so they leave everyone ignored in the store. The employees carry an attitude as if they couldn't care any less about being at work and...