Starbucks — Restaurant in Town of Mamaroneck

Jan.14,2019 - UPDATE: ever since the new management took over the service has been great! My online ordering is always ready and on time. The staff is very attentive, Place is very clean and neat! Thank you for taking time to make this location better it’s my go to every morning!! :) ————— The WORST Starbucks I’ve come across!!! 1. They have this BAD habit of opening EXTREMELY LATE majority of the week!

This morning at 6:15am I opened up the Starbucks APP to place an order online - this location was not on for ordering online so I decided to still go and by the time I got there they’ll be up and running — It’s really frustrating because I got there at 7:30AM and they STILL WERE NOT OPEN & have the audacity to HIDE when they see people walk towards the door! And all they do is put up a sign like this.... how is it possible that they get away with opening late over and over again?

P.s I ended up going to Dunkin’ Donuts and had to pass the Starbucks again at around 8ish and the sign was still up and people were standing trying to open the door and of course it was locked... NICE WORK!

Highly disappointed in this location- I feel bad leaving such a negative review because there’s about two workers here who are really good at their job and I don’t want them to be attached to this review... but everyone else just passes by very little on...

Pleasant staff, but very slow, no sense of urgency and rather disorganized compared to other Starbucks. Even if I am first or the only one in line, the wait time is an average of 10 minutes or longer for my order, which rarely veers from coffee w/a flavored syrup and fat free milk. Ordering ahead makes very little difference, as you usually have to wait anyway. Unfortunately, there always seems to be 3-4 staff with 1 on the register, 1 actually making drinks and the other 1/2 fumbling around or socializing. At least work while talking. It would be great if one of them could sweep the dirty floor or wipe down the customer milk/sugar area. There is no drive thru and there is seldom any parking available in the lot. Perhaps it is just poor management, but my husband refuses to go to this location anymore and I think I am going to do the same. It would be great to see some effort to step up the service to fall in line with...

This Starbucks is one of those I rather go further to the next closest location than this one or even to Dunkin donuts just to avoid this location. Depends on how busy they are, they rush your drink. I ordered a common mocha frappuccino, and it tasted nothing like mocha. I thought maybe I was given the wrong drink. I asked a worker and she said that it was my drink and quickly brushed me aside. I refused to refer to them as barista when you can't even make a mocha frappuccino. Also the service wasn't good. They were super SLOW and not friendly. Honestly not mean but with attitude and detachment. Like it's the customer's fault they have to do their job and can't lounge around. Please hire new staff! I'm giving two stars because this location is nice and does have ample space. I still don't plan to return any time soon but if I ever do I hope they changed...