Taco Bell — Restaurant in Town of New Windsor

This was the worst “fast food” drive thru experience of my..life? I’m genuinely confused at how unbearable my experience just was. I had 3 cars ahead of me. Got there at 4:35. Had to make an appointment 7 minutes away for 5:00. Thought to myself, “let me just grab something quick to hold me over before this meeting”. It took 12 minutes just waiting on the line to order. I should have left after 10 minutes! But I was already in line and thought I just needed to be patient. I ordered 1 taco. One! I tried ordering the 1 dollar happy hour drink but the guy was so unsure about the price and the flavors and everything else that I’m not even sure what he ended up giving me. But, that’s all I ended up getting! Why? Because I couldn’t take it any longer!! I had placed my order, still had 2 cars ahead of me. Now it’s 5:03 and my appointment calls me because now I’m late. I frustratingly respond and explain how I’m stuck on a line but will hopefully only take me 5-10 more minutes since I already placed my order. Okay, now it’s 5:06 and I’m finally at the cashier. He keeps the window closed. I finally go “hello????” I remind him what I ordered because he did not remember. They clearly did not make my order yet. He made some sort of freeze and closed the window again. I wait another minute and now I’m really getting impatient. I wave for his attention and say, “what is going on? I have been waiting on this line for over 30 minutes..this is insane.” He says, “sorry, we have a big order”. I said, “I ordered one taco…can you maybe make that, now?” listen, I get that they may have had a delivery order or something but I ordered one taco, I was in line for the drive thru for over 30 minutes, and I was still waiting. Make the 1 taco maybe first? Like, come on…by 5:10 my appointment called me again and I frustratingly told them I was still on the damn line. By 5:12, I left the window hangry, with no taco, no refund, and just one freeze drink with way too much syrup. 40 minutes!!! 40 minutes in a drive-thru and my food still was not ready!! It was one taco!! Y’all…I’m shooketh. Literally missed my appointment for a friggin spicy potato burrito that never even arrived. What happened to the wonderful black man who used to make these fast and fat potato burritos? I’d be outta there in under 10 minutes, easily. This experience today was baffling to me. Customer service is completely shot on Tuesdays early evening. Don’t bother going here if you are hungry and in a hurry. Go there as an act of charity to help this gen-z generation develop their work ethic if you are feeling generous & patient, but my goodness..👀they gotta get it together. I worked in restaurants all throughout my teens and twenties…40 minutes at a regular restaurant with table seating and a server can even cause complaint…waiting 40 minutes for one taco from a fast food drive thru and still not receiving it is...

I only order service 1 down cuz I often do not get all my order today for example missed my chips, and rarely do they get my entire order correct 😅 and I can't wait till I can drive to be Abel to check in front of location and walk in to ask for my missing items currently I'm injured and can't get it myself and my few times I'm Abel to get something because I saved up for it I end up with missing items 💔 However I have hads worse service in Newburgh location and I'm quite surprised by the review lol I opted to Avoid Newburgh because of worse stuff 😅 and when found this location my experience Has been way better 😆 I do notice worst reviews are from 2 yrs ago or older and those ppl hardly have any reviews done I honestly even wonder of the other location owner hads his friends review this location to cause horrible reviews because iv been coming to this taco for last 2 yrs and 3 yrs ago I hads gone to Newburgh one. I tried hoping every time I'd get a surprise but gave up and first started going to Middletown location WHICH IS AMAZING 👏🏾 love Middletown ❤️ but closest to me is this one or Newburgh now. If I drive tho I head to Monroe tho BUT to me definitely I completely avoid Newburgh one now . I LOVE...

Went there 4 days ago. At the counter for over 10 minutes until someone acknowledged us. He said we had to order from the kiosk per his manager. After we order from the kiosk, we saw many orders being brought to the drive-through window. The drive-through orders were obviously all placed after our order. Waited a long time for our food. That wasn't even the worst part. Several people walked in waiting at the counter. Girl from behind the counter, probably the meanest girl you would ever meet, was loudly screaming at the Door Dash man, after she got done arguing with a young woman who came in from the drive-thru line. Screaming and screaming at this poor man, who was very calm, just waiting for his order. I should have video recorded her and sent it to their corporate office. They cannot treat customers, particularly Door Dash, this way it was horrible. This place needs to close - the way they treat customers is just awful. I will never go here again and drive the extra 15 minutes ...