Hip local coffee house chain serving light eats & drinks made from house-roasted beans.
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I don't normally write reviews, but left here feeling unusually bad about this experience.
I went here with my partner around 3pm today. We ordered the Balto (which is supposed to include bacon, avocado, lettuce, and tomato) and a couple of drinks. When we got the food and took a couple of bites, we realized that the sandwich didn't include bacon. My partner went up to the cashier and let them know that the sandwich was missing bacon and had politely said that he wasn't sure what the solution was, and they replied by saying "We are out of bacon". And he had said that they charged us full price even though it was missing bacon and they said "There's no way to adjust the price".
We were pretty exhausted from traveling and didn't push the issue further, but we were there the whole time and they could have let us know that they were out of bacon when we ordered or, even if they didn't know at the time, they could have asked us if we wanted something else when they realized that. We ended up spending $38 (plus tip) for a couple of drinks and a veggie and mayo sandwich.
On top of all that, the cashier had been putting chairs on tables to close the coffee shop (which wasn't supposed to close for another 45 minutes) when there was a long line of people waiting to order. Meanwhile the bathroom and coffee bar were a mess.
I have been to Irving Farm in NYC and had only positive experiences, but this experience was profoundly bad. Everyone makes mistakes and has bad days, I get it, but the fact that even if it was a mistake they didn't even apologize, take any kind of responsibility, or try to make it right is an unusually bad level of service that I...
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I was here in May, dealt directly with the owner/manager, he was lovely. Today we went in about 1:30, we got up to the counter, my friend was being waited on and i was standing next to her. She started ordering and then this other rude and horrible female worker interrupted and said to me, can i help you? I was asking about the menu. The first worker was explaining how the menu changed some. Ok, so they don't have roasted turkey any longer. I asked if I could have one of the sandwiches without the onion and without Russian dressing. The obnoxious LOUD one said NO WE CANT DO THAT. I said, im sorry, are they premade, she said no. I said so cant the cook omit the onion and omit the russian dressing. She said NO, WERE NOT ALLOWED TO DO THAT. im thinking to myself, are you kidding me? There is a sign that says no substitutions, i get that. So the owner would rather i walk away and not spend $16 each for a sandwich, plus coffee and dessert for two? Just because you would not or could not omit onion and Russian dressing on my sandwich? She's like yes, we cant do that. And it's the way she spoke to me, so damn rude and insolent. A real *itch. She was 5'2 or so, very dark hair, a little past her neck, wearing a cap about 30. She should be fired. I will never go back. And if she WAS instructed by the owner to treat customers that way or not allow a customer to omit something, I even said what if I was allergic? Then they dont deserve my business or anyone elses. Plenty other polite merchants in the village. They should...
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I’ve been a customer for years and noticed a significant change since they reopened and changed management and most of the staff. I have been several times in the last 3 weeks; the cooler has less options and the bakery display isn’t as stocked as it once was. The menu is much smaller.
If you order an iced latte or chai, prepare to pay $5 for A LOT of ice and A LOT of milk. More milk than they used to have in their lattes even. The person making them makes a good drink and has for years, but I think they’re being told by new management to overload on ice and milk to maximize profits.
Yesterday, I ordered one and - no exaggeration - there was so much ice that I had 5 pulls off my straw before the coffee was drained.
The staff seems really overworked and sparse at times. They’re VERY friendly, but it’s hard not to feel bad for them.
Do better, Irving. The upstairs part of the building hosts pricey short term rentals and the menu is expensive; I think you can well afford to hire staff and make the drinks that used to separate Irving from the other places...
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