Carvel — Restaurant in Town of North Hempstead

Friendly service when filling the order and the ice cream is what you expect. The only issue is the workers refuse to accept coupons. We were buying a cake and had a $3 off any cake coupon and they claim sorry can’t apply it since the manager is not here. Never hear of such a thing. When we pressed the issue they said, we will get you next time, I really don’t think so, actually this was the second time this happened they claimed sorry manager not here. I politely told them there will not be...

Customer service is great. We visit almost every week and they remember our order. I always get the hard cherry vanilla. The amount of cherries varies greatly - sometimes I feel like I am eating vanilla ice cream! And they need to increase the coldness of their freezers. Tonight it was 61 degrees and the ice cream was melting in the bag! Unacceptable. This has been a recurring problem for the past several years. It needs to be fixed...

Been coming here for years. Recently it’s always new employees here and always screwing up orders. Today July 15 @7:15 pm the young lady in the cash register refused to give the buy one get one half off discount on saucers because the two six pack saucers don’t match, in all the years going to carvel never heard this but she was adamant in refusing the sale so with that said unless the owners around I will be taking my...