Dunkin' — Restaurant in Town of North Hempstead

My girlfriend ordered me a cake for my birthday. However, the cake was supposed to have a picture on it. When we saw the cake it was all pink and barely legible. The picture we had given and the cake we got were so different and it was horrible. The manage of the store had even spoken to her earlier the same day but never even told her about how the picture looked. The manager claimed he had forgotten to tell her. However, it was clear that he just didn’t care enough to tell her. The manager wasn’t even there to speak with us and we had to resort to an employee calling him on his phone. He refused to give us a refund and said he did his best. But NEVER communicated to her about how bad the cake looked. There was no way we could have fixed it so we had to pour sprinkles alll over the top of it to cover up how bad it really looked. I will never ever get a cake from this place again and neither will my girlfriend. I don’t...

There are a lot of terrible Dunkin Donuts in the area so it must mean something if I'm actually here to tell you how bad it is. I ask for cream and Splenda then get asked 5 minutes later if I wanted milk and sugar. I already waited too long for my coffee and now you get it wrong? Then I waited over 10 minutes for a bagel with butter!!!! The place was not busy, that's not normal for a fast food establishment. I'll get terrible service...

I ordered a lot and they forgot a few things. The guy behind the counter acted skeptically when I told him he had forgotten to give me some of the stuff I ordered. He never gave me a receipt so I could prove what I had paid for. Ultimately he gave me the rest of the order without much resistance, but it felt kinda shady like he assumed I wouldn't remember all the stuff I asked for. Sometimes it pays to be of a large and...