King House — Restaurant in Town of North Hempstead

Tonight placed an order for Chicken and Broccoli. As we always do we usually place a single or two orders and make sure that what we want in them is correct when we relay the information to the person on the phone. This order tonight was a simple one where we just wanted is no oil in it. When I went to pick the order up and brought it home and opened it up there was clearly oil on it. Because of my health and needing to cut back on oil, etc... I called back about the problem and simply wanted them to make a new one to replace the wrong order. The lady that took my order and gave me it first reaction was to belittle me in that she says that I placed it wrong when on the receipt it clearly has no oil on it, which she could've referenced. She instantly says to return the item and that she will give money back and hunged up the phone without given the option to replace it. We called back to tell her in her language, which she understands either Mandarin or Cantonese about the problem and instantly hunged up again because one of the languages she didn't understand when we wanted her to make sure she would understand us. Having no luck the order that was placed for the receipient went back and simply wanted them to replace it, but because of lady in front who thinks that she didn't do anything, first reaction is to get annoyed and give the person their money back. In theory, replacing the order than outright getting angry at the customer for no reason and returning their money would be more cost effective than losing future business from them. While everyone has opinion on the taste of the food; good or bad, customer service is important. If you fail to do that business will slowly dwindle because of the simple thing you could've have done. No matter how good the food is, customer service was poor today. For any current and future customer that didn't have problems like mines or from other customers don't be surprised if one day you're in this situation.

*To the current owners: While many customers pass by the area, don't be surprised if the one you were servicing and giving a hard time today was the previous owner of the establishment for more than...

Absolutely the WORST customer experience ever,my friend ordered a FRIED RICE with Sesame chicken.after delivery,my friend called in to say they messed up the order.they put in PORK in the fried rice(being of a certain religion we cant eat pork).on top of which i open up the second plate,and after inspecting there was a BIG HAIR IN IT ..he tells them can we please get a new order.the lady on the phone argues back with my friend and says you didnt say No pork.anyways the lady then says were only gonna make a new order of the rice and the driver is driving to Hempstead,so its gonna take another hour.not to be petty but even if the pork touched the chicken we CANT have it so i decide to drive with my friend to exchange the orders out.after getting to the location we told the lady we didnt wanna wait and can we get a new order? She says no,”i give your money back” she handed us $15,which was $3 shorter than what we gave.then on top of which,she throw out the wrong food order infront of our faces..not only did they not mess up the order,and refused to own up to the mistake,they refused to service us.which is disgusting and felt like we were being discriminated.i WOULDNT RECOMMEND this chinese location to a starving...

The food used to be the best on long Island in terms of take out. Everything was absolutely delicious. I would order from king house even when I moved 35 mins away. Sadly to say the store was sold as of January 2016. The food is absolutely terrible. Any other Chinese take out place is most likely better than the new King house. It's a real shame that this happened. If the new owner is reading this, please turn around, look directly at the new cooks that you hired and in a loud but stern voice tell them 'to gather their stuff and get the hell out and never come back.' The next step to ensure the longevity of the business which I'm sure you paid a lot for (not to mention rent, etc.) Is to contact the old chefs and beg them to return. Notice how I referred to the old staff as chefs not the 'beginner cooks' you have working there now. People, mostly the local regulars talk and word spreads quickly. I'm sure the business that king house once generated is down by more than 50% and rightfully so. THE COOKS YOU HIRED ARE HORRIBLE!! BRING BACK THE...