Wendy's — Restaurant in Town of North Hempstead

My husband and I just stopped by the Wendy’s at 18 Glen Cove Road in Greenvale, NY at about 11pm tonight. We had worked a long day and just wanted a fast, fresh, good meal.

We walked in and immediately were struck by the dirty table, chipping paint, and overall dingy appearance. Regardless we placed an order and I asked where the restrooms were. I was directed around the corner. I walked over to the door, opened it, and walked right back out. I have never smelled a worse bathroom in my life. And that includes the bathrooms in the subway in the city. I should have walked out right then. I told my husband I would gladly hold it for the hour drive home than use that bathroom.

But our food came so we chose the least despicable table and sat down to eat. The fries were not fresh or hot at all. The burgers tasted like they had been reheated. All of a sudden I take a bite and something pulls out of the burger with my bite and feels hard and weird. So I pull it out of my mouth and nearly vomit on the table as this long plastic netting type thing (pictured here) comes out of my mouth. My husband and I simultaneously picked up our trays, threw out everything, and walked out in disgust. I will never eat at Wendy’s again and someone needs to get down from corporate and find out what the hell is going on in that place....

I went to this Wendy's 10/23. The manager's name is Caesar. He refused to hand me part of my order and insisted I had not paid for it. I showed him on my phone through the mobile app the paid in bright green letters. Caesar continued to refuse to hand me my order in broken English. Caeser then smiled at me in a creepy manner and stated he would give me the remainder of my order for free "just for you". I spoke to Claudia Torres who called me to follow up. I discussed with her the steps this Wendy's needs to take in order to help their employee Caesar work with non-Hispanic and female customers and hand customers their orders. She disagreed and stated because she is Latina and has lived in Flushing she cannot be racist towards Asians. I educated Claudia on the case of Yu Yao and Carlos Salazar Cruz in Flushing, NY. After I explained the case to her Claudia Torres in no uncertain terms dismissed the events of the Yu Yao case. Claudia explicitly stated she felt the events were a nonissue. She then hung up on me. Do not go to this cesspool if you are...

HORRIBLE SERVICE… wish there was a zero star option today i Ordered the 2 for $6 sandwich and was about to pay with the person that was taking my order then the spanish guy taking drive thru orders came to up to tell the person taking my order in the front and told him don’t sell me the 2 for $6 sandwich i said why it’s CLEARLY up there 👆🏻 on the menu why aren’t you u selling it he said its after lunch time he doesn’t sell it i said its up there in your MENU u should honor it he insisted he did not want to sell it to me and i had to chose something else from the menu… What horrible service i have experienced if I didn’t have my hungry 3yr old I would of never bought anything at this Wendys and….I always buy online for pick up at anytime at this same location and for the same 2 for $6 sandwich and its always served I don’t know what was this guy problems he needs to get some CUSTOMER SERVICE...