Tim Hortons — Restaurant in Town of Orchard Park

I asked for a coffee with seven Splenda’s. As I watched her make the coffee, I realized she was using green packets and not yellow Splenda packets. I asked if she put Splenda in there and she said yes. I asked her for a packet and it was Stevia. She said “it’s the same stuff.” I said ‘no, it’s completely different and if you don’t know the difference between Stevia and Splenda you really shouldn’t be working here.” She repeated that they are mostly the same stuff. And I repeated that they are exactly not the same stuff. This employee is totally incompetent. She was having a personal conversation with some other customer while she was attempting to make my coffee the right way. She really doesn’t belong...

Should hire people that want to work. When an employee ask the customer how to make a sandwich it's pretty bad. Then to have an attitude with a customer - enough to have that customer leave without an order. SHAME ON YOU!

This explains what is wrong today lazy, disrespectful kids. Can't even take an order in a fast food restaurant.

I will miss the ham, egg and cheese croissants. But you know what BURGER KING has the same awesome sandwich which I will enjoy from this day forward.

Friend was right - the place is a joke!! This from someone who worked there for numerous years and left due to disrespect from management. Guess it's TRUE...

Haven’t been to this location in a while due to there staff in auto follow recipes. Once again, the Sunday morning staff made the Vanilla Cold Brew to taste like a vanilla milkshake with absolutely no coffee flavor to it. This is absolutely ridiculous that they have a recipe book on hand and they consistently make these drink wrong. I also blame the management of hiring employee incapable of following directions. Save your money, go to s...