Wendy's — Restaurant in Town of Orchard Park

Normally go to this Wendy’s on the way back from East Aurora into WS. The girl taking our order in the drive through (12:00pm 3/5/22) was either high or drunk. Her: what do you want? (Slurred) Us: #3 medium combo with a coke Her: sauce and drink? Us: coke and ketchup Her: anything else Us: #5 medium combo with a Dr Pepper Her: a Dr Pepper for the first one? Us: no with the number 5 Her: okay so a small number 5 with a coke Us: no, repeats order Her: so a small #3 what sauce and drink Us: repeats order again to check When we got up to the window she said $12 something for two combos and two cookies, the screen was also wrong. We told her the order for the fourth time and she was still confused. She spend another 3 minutes staring at the screen. We just left and went to another location.

There is NO WAY she was sober… and if she was, that is a true liability if she’s the one who handles cash

Tried to call the manager to inform them, rang for 5 minutes. TERRIBLE. Last time...

I recently made an order on the mobile app and went to the drive thru to pick up. I waited for about 15 minutes to get to the speaker where they told me to pull forward. After waiting 10 more minutes to get to the window they told me they were out of the item and that was it. Very poorly communicated and then handled after that.

When I left the drive thru with nothing, I had already paid. I called the 1-800 number and was told the local store had to refund and they forwarded the concern. It has now been over 2 weeks with no call and no refund. They essentially just took my money for nothing and told me sorry but you paid for nothing.

I would avoid this store at all costs. Slowest service and zero care to rectify a situation where they take your money...

This has to be the worst Wendy’s drive through in the south towns. It’s no wonder McKinley location won the drive thru award. This place literally takes and makes a single drive thru order at a time. If your staff can’t keep up maybe it’s time for a new staff. There is rarely anyone in the dining room. They should be able to handle the drive thru. Last time I’ll wait in this line. I’ve had enough time to sign into my account make 2 phone calls and right this review. I’m still not to the order post. Lots to be desired. Great location to make money being on the 5 corners. Profit is going out the window with people pulling off not wanting to wait(me). I think the the person with the checkbook this effects would want to do...