Taco Bell — Restaurant in Town of Ossining

Terrible customer service. On 10.17.25 around 630pm I ordered a quesadilla w avocado ranch sauce as a side. The same way I've always ordered it here and in other tacobells. For whatever reason they said it was my fault they put the sauce in the quesadilla. Not on the side like I had thought I ordered. The girl says well the food is already done. And showed me a ticket showing I wanted a side of avocado ranch. so I asked ok can you remake it bc this isn't how I wanted my order. She said, "well the food is already made" and put the bag in front of me. I grabbed the bag and gave it back and said ok I'm not going to take this this way pls remake it. She talked to someone over the headset and they did not want to remake my order. Until I told them gimme a refund then. A lady I'm assuming was the manager on duty comes up to me and said that it's a waste of food because they already made it. I said ok but it's not how I want it idgi why its such an issue just give me a refund then. She goes to show me the same ticket that said I ordered a side. I again looked at her and said okay??? I've worked in tacobell years ago. There's no way no how you can tell a customer "well the food is made already" and try and hand me a bag. I tried to be very respectful and nice to your food service workers. But it's kind of hard when they are replying to you in such an unprofessional manner. If I made a "mistake" ordering on the kiosk it's fine. But fix it pls. No need for all the back talk. What ever happened to the customer is...

I went over to pick up something quick to eat after work, the food was done way to fast even for a fast food joint,l ( 3 minutes) that was the first red signal. The next red signal was the bag feeling a little light. I ordered 2 ampinadas and a burrito, but I didn't check that was the next red signal. This guy didn't offer me a plastic bag despite it raining, and when I got home the burrito was cold and I was missing an ampinada. Mind you live far away so the only reason that the burrito would be cold would be because it was undercooked. Cheese wasn't melted, and there really wasn't a reason for that it was raining heavily so I was the only one in the store. How or why they rushed making my order I don't know, all I know is that I'm light one item and I had the other item was...

I've been here 4 times and it just gets worse and worse. It's never been perfect but these are the worse. Last week when I got a breakfast crunch wrap the hash brown inside had been fried in a dirty frier. The taste of old frier grease was stuck in my mouth the rest of the day. You need to change the grease more often it's disgusting. Tonight they messed up in multiple ways. I ordered no ice but my drink was more than half filled densely with crushed ice. My crunch wrap had meat on only half of it. I tried to eat my crunchy taco within five minutes of getting it but it was already so old when I tried to pick it up the bottom fell out. I ordered fire sauce and received none. I ordered on the app my receipt has no ice and fire sauce on it but they still...