Burger King — Restaurant in Town of Penfield

I don’t usually leave reviews, but Shelly at Burger King absolutely deserves to be recognized. I went through the drive-thru to pick up meals for my three kids, and it was clear the place was super busy with a long line and drinks behind. Despite the rush, Shelly stayed calm, friendly, and totally in control.

What truly blew me away was how she treated my son when he didn’t want the drink that came with his meal. Instead of being annoyed or rushing us through like most would, she took the time to talk to him, figure out what he liked, and made him a special drink with mixed flavors. He was so happy – and I was beyond impressed.

Shelly is not just an amazing employee—she’s an exceptional human being. I've never seen this level of kindness, patience, and care in the fast food world. She turned what could’ve been a stressful stop into a moment we’ll actually remember.

Burger King, if you're reading this—give Shelly a raise, a bonus, and some serious recognition. She’s the kind of person who makes your brand better. Thank...

Ordered for pickup last week before my lunch break so it would be ready when I got there. I have 1/2 hour unpaid lunch and didn't want to wait. The sandwich maker was slammed, but the others were just standing around waiting for an order, or wandering around in a somnambulist daze. The person who appeared to be the shift leader didn't even acknowledge my presence as I was clearly waiting in the area to pickup online orders. I waited over 7 minutes for a sandwich that was already in the window when I got there. It happened again to my coworker just now. When they spoke up that they had placed the order online and could see the order waiting in the window, members of the staff blurted out "we're busy!" and they waited almost 20 minutes to get cold food. I worked in the food industry for over 25 years and I know that when food is ready and the customer is there to get it THIS IS THE TOP PRIORITY! Someone should teach that to these lackadaisical geniuses who spend most of their time wandering around without actually...

Absolutely terrible! Most rude person in the drive thru window. Mis heard our order didn’t do anything about it then told us in a snippy tone sorry we’re busy so you need to drive around and get in the back of the line. Also messed up our change but oh well. I will never be returning here since prices are outrageous now. Never have I ever had a person Mis hear me and make me drive around and wait behind 6 more cars for something they didn’t hear. Absolutely appalled at the level of professionalism, service, and customer focus this company has. Not to mention my breakfast sandwich was cold and the hash browns were...