Tops — Local services in Town of Penfield

Coolers and freezers aren’t up to par. I have been consistently disappointed with Tops, no wonder they do poorly in the market and need to close stores. I have bought cheese curds then to notice there was considerable condensation in the package and some of the cheese was off colored and soggy, threw it out. Other spreadable cheese was melted and soggy and stuck to the foil (sign that they were warm for too long then re-cooled) which never happens when I got them at wegmans. Threw them out, another waste of money. I’ve bought the fully cooked Tyson chicken breast to have for lunch at work- I open the package and there is INSANE amount of freezer burn, and all the chicken was caked in snowy ice. This has never happened to me at another store. I was originally going to let this stuff go but after another thing I got from there was inedible I couldn’t take it anymore. Get your groceries elsewhere folks. This place is a joke even their “deals” are a joke, buy one get one, but the item is literally double the price as other stores already, you might save 50 cents. Outdated, unorganized, poorly worked stores. New update: Downgraded from 2 stars to 1 star. I forgot my debit card at home so wanted to grab something for lunch today- I figured no big deal, I’ll pay digitally. It’s on my phone. They DON'T accept iPhone or digital payments. It’s 2020 Tops. Wasn’t sure if you knew. This place is a joke and cannot wait until they go under. Go literally anywhere else and you'll have a better experience. Wegmans, Aldi, Walmart, a gas station, hunting for your food with a bow and arrow. Update: 5/17/22 - have seen multiple packages of hot dogs that are discolored and bad. Not a fluke package I’ve seen it many times on many different days months apart. Their coolers or storage are bad. I’ve never seen this at any other store. Works need to PULL these off the shelves before people get SICK. Store is stuck in the early 1990's, their equipment and freezers, and dated coupons, people writing checks and checkout...

I went in to return two food items that I did not use or need as there was extra provided for the event that I attended two days prior. I walked up to Customer Service where 3 women stood. One woman with bleached blonde hair, explains her behavior, stopped talking and looked at me and then looked back to the obese woman that was in the chair with her back facing towards customers. The obese woman never looked at me. Both of those woman ignored me. The third woman was younger than the other two and welcomed me to her station. As I approached, the blonde and obese lady stopped gossiping and looked at me as I was speaking with the one cashier who helped me. I explained to her that I was returning the unopened product. She seemed fine with it. She then had a question for the obese woman and that woman finally got up from the seat and began to ask a bunch of seemingly pointless follow up questions as if she was suspicious about my initial purchase and return. It made me feel uncomfortable and even more so when they were whispering. I was fed up and asked what the issue was and the younger woman said there wasn’t an issue. So, shut the hell up and process the return! How all of a sudden do these other gossiping “workers” have an interest in the transaction? It was ridiculous. I will not shop there ever! I’ll starve before I...

Absolutely terrible experience I will never shop the Penfield NY Tops . 1 the store is dirty and under construction 2 I purchased salmon from them . When I got home I realized the salmon was bad , I then did what most people would do which is call the store . I was told by someone who claimed to be a manager that they were sorry and and to simply come in and they would replace it . When I arrived on my lunch break the next day guess “what I got “, Nothing !! No one remembered to write anything down , I of course didn’t bring my receipt because after the 5 questions I had to answer the night before one would think all I needed to do was show up and they would have all of the information from the night before .Wrong they just stood there claiming that no one spoke to me ...... and here is the real catcher they start making accusations that start to making you feel like you drove all the way back there and made up a story because your integrity worth the 10.00 The equivalent of the salmon that’s in your hand ...... HERE is the solution for stores that have no printed visible return policy at the return desk and are clueless about customer service STOP shopping them. That’s what I...