The Home Depot — Local services in Town of Penfield

BEWARE!!!! This is why you should take your business to Lowe's OR a different Home Depot. As a longstanding and high-spending customer, with an annual expenditure of approximately $250,000 on materials, it pains me to report that the actions of one individual have led to a severe reconsideration of our business relationship with Home Depot and DEFINITELY this location.

The focal point of this issue is the manager, SPENCER, whose evident lack of training and egregious behavior has not only cost your store a significant amount of revenue but has also tarnished the reputation of Home Depot in the eyes of MANY customers.

Upon researching other reviews, it is disheartening to find that Spencer's inappropriate conduct is not an isolated incident. Numerous customers, myself included, have been subjected to his rude, arrogant, and overtly racist behavior. A manager is meant to set the tone for the entire store, and in this case, Spencer has fostered an environment that is characterized by unprofessionalism, arrogance, and a severe lack of customer service.

To illustrate the gravity of the situation, I must recount an incident where I sought a manager's assistance with an order, only to be met with dismissive and offensive remarks. Spencer's refusal to help, accompanied by name calling is not only unacceptable but goes against the principles of customer service that any reputable business should uphold.

I have attached a photo of the manager in question to this communication, with the intent of ensuring the public is well-informed about the individual responsible for such reprehensible behavior.

In addition to this review, I will be reaching out to regional management/corporate through a series of emails to ensure that the broader concerns raised by myself and others are thoroughly investigated and addressed. The wellbeing and satisfaction of your customers should be paramount, and I implore you to take swift and decisive action in rectifying this situation.

In conclusion, I believe it is in the best interest of Home Depot to seriously reconsider the management and training protocols in place to prevent such incidents from occurring in the future. As a firm believer in the principle that the customer is always right, it is disheartening to see that Spencer has evidently not been instilled with this fundamental ethos.

I did end up going to another location, where I know the employees by first name basis simply because they enjoy their job. After asking them about Spencer, they actually knew exactly whom I was referring to simply because of the amount of complaints received about him.

I trust that you will treat this matter with the urgency and gravity...

Updated Review: Since Letter was recieved by Home Depot's CEO, immediate action was taken by regional staff from Syracuse: Stephanie and Kelly. The installers, were extremely professional and courteous. I asked where they were from because if their accents: Guatemala and Ecuador. The floor looks great and my loyalty to Home Depot has been restored. Thank you.

I purchased carpet and it has yet to be installed. The scheduled install date is April 20. They had a cancellation so came early. The installer did not want to do the job. It was clear from the start, no introduction of who they were, no evaluation of the job,. Instead he boasted about it taking 5 minutes to install, stood on his phone socializing the entire time. Younger installer began work, when I asked a question, that apparently irritated him, They lost it! Said they were not going to install carpet, I pleaded please install carpet and they walked out! Store called shortly thereafter and said there's a25% restocking fee! And hung the phone up on me!!! I Wrote a letter to the store manager--Mr. Valentino--5 says ago --no response. Called today left two polite messages wondering when carpet would be installed? No return call, I think they're trying to charge a restocking fee. When it was the installer which walked off job. Two weeks prior, I had a stove installed. Luckily I had a friend who could turn the gas valve. The installer said he could not turn the valve. I would have had to hire a plumber or call gas company in addition to reschedule the stove install for 3 weeks later. This Home Depot is a real mess!! A lot of un-knowledgeable youngsters or stressed out employees. A lot of excuses of what can't be done and no knowledge of customer service.

Lowes and local hardware stores will have my business from now on-- as soon as Home Depit calls me and installs the carpet I paid for. I shall never darken their...

Avoid online in-store pickup. It is extremely hit or miss. A few weeks back I placed an order for some lawn mower parts, I had a woman in front of me whos order had gone sideways, I thought this was a one off, the gentleman taking care of her was extremely kind and patient. Then a younger woman (30s) called me over and I was out of there within 5 minutes of being engaged by customer service. Everything was right, easy peasy. I had confidence that this system would work and I wouldnt be trying to find things on their disheveled shelves.

So I place an order for some grill parts. Their service desk is always backed up. Their online in store pickup folks dont even check the packaging or the UPC to make sure the thing you ordered is the thing they grabbed from the shelf. For my most recent order they brought me a box that was clearly a returned item or one that a customer ripped open and were taping it up when I arrived. In another item I bought there were parts missing. Of 5 items I ordered 4 of them were the wrong UPC leading to the parts not fitting, now I get to go back and wait in that line again to return all of this stuff. On top of it all the order took forever to fulfill and the elderly woman at the counter wasn't even polite.

I wish Lowes stocked more parts in store so I didn't have to deal as much with home depot but I guess I am stuck with amazon. At least amazon puts the right part in the box before they ship it to me.

Also their pickup for mulch needs to be re-routed. It runs along the front of the store and people will drive to the end of the lot will try to jump the line and it just...