McDonald's — Restaurant in Town of Penfield

Probably the worst McDonald’s experience I’ve ever had. Did not have all the food in my bag. Did not realize until I got to work. Called the store, spoke to the GM. Was told I could get a refund (had to go into the store) or stop by and get it remade. Phone randomly disconnected. Tried calling back throughout my day around 15x.. periodically. As each time the phone said busy. Never was able to get back in contact, thought that was quite odd. Decided to stop by on my way home where I was told the manager was specifically told not to remake my food. She stated the GM wrote down about my phone call and said not to refund me or remake my food. She also added in I should have realized that the bag was light. Completely beside myself I made a comment that I didn’t understand why I was being treated like that, and that I felt she was being rude to me. I asked what could I do then to get my money back. The manager told me to google the customer service number. Confused beyond belief I drove off once another customer pulled up behind me in their drive thru. Ended up calling customer service over $10. What’s right is right, and what’s wrong is wrong. I understand leaving a review this long for a McDonald’s is a bit much, but that’s how disrespected I felt tonight. It’s not about the missing burger, but more so the principal on how you should treat a customer. Whether you believe them or not. I hope the owner of this franchise really takes a look at these, takes my complaint to heart and checks on some of the people running his/her establishment. They can keep the QP and sauce. I’ll get it down the street. Just please treat people who pay money for your product with more respect next time, especially if they drive away without...

I’m actually surprised more people haven’t left reviews about sitting in the drive-thru for long periods of time without anyone saying a word through the speaker. It’s happened to me twice now, both well within operating hours. And this is the only location this has happened at.

First time was around lunch, and neither lane was taking orders. Everyone was leaving, it was very strange. But there was someone standing in the first window. Second time was around 6pm, & only the outside lane was getting quick service. For every 10 cars on the outside lane, one order would be taken on the inside lane. I built up the courage to say, “hello,” after several cars in the other lane had their orders taken. So both the car behind me & myself backed out of the inside lane, and pulled into the other lane, just to have our orders taken immediately! And the girl at the window laughed at, what seemed like, me. I saw the monitor was working, so they can see both lanes. Probably saw and heard me, and ignored it…ugh, as if I didn’t feel embarrassed doing it.

Never had a problem with the food, always correct for me! It’s the service. Sometimes...

If no Stars were an option. I live a couple miles away. When I got home with my order. I realized it was the wrong order. I called the restaurant and asked to speak with the manager. The man identified himself as the manager on duty. I requested a refund for my incorrect order and he said I would need to return to the restaurant and come inside. I explained I just worked a long day and that was inconvenient. The manager told me to relax! And that I should do him the favor by coming in. I explained that its not my responsibility to do him a favor. He was incredibly rude, told me too bad and hung up on me and then the restaurant would not answer the phone for the rest of the evening. Unreal experience. The absolute worst service i have had at a McDonalds in a long time. The way the manager spoke to me was disgusting and rude. Terrible representation of the brand. Single handedly this interaction will cause us to stop coming to this establishment 5 plus times a week. I specifically will drive somewhere else to avoid being treated so poorly. I dont need to beg a business to take my money AND treat me with dignity...