Moe's Southwest Grill — Restaurant in Town of Penfield

I came into this Penfield Moe's location with nothing but average expectations. Little did I know, my visit would be anything but. It had already been a whirlwind of a day, darting back and forth across the county, running errands and such, and I was looking forward to some good ol' Moe's to fill me up and calm me down. Immediately upon entering, I was met with a hearty and genuine "Welcome to Moe's!" and smiles across the prep line. As I perused the vast menu, I felt no imminent rush or pressure to step forward and was able to relax and make the proper choice: a bowl. As I stepped forward to begin my order, I was met by a spry gentleman wearing a pink hoodie that said 'Good Vibes' (how apropos) and a Moe's visor, ready to prepare my food. A visor of all things - gotta love company pride.

I requested a bowl with cilantro-lime white rice. He gracefully scooped a solid portion into the bottom of my bowl, dutifully preparing the bed for which the rest of the ingredients would lie. After making the easy choice of black beans over pinto, it was time to choose a protein. I was hoping for carnitas (pork) and was disappointed to discover this was no longer an option, but Mr. Moe's swooped in to save the day - suggesting the Adobo Chicken, which would fill a similar niche. I trusted the advice. I then went on to request grilled peppers and onions, fresh pico de gallo, shredded cheese, lettuce, pickled jalapeños piled sky high, and a drizzle of sour cream. All for under $10. Simply unbeatable.

After paying, I nearly couldn't lift the bowl off the counter. I was given complimentary chips and my choice of six salsas. It was a beautiful evening, so I elected to sit out on the patio, overlooking the scenic and bustling New York State Route 250. A number of customers came and went as I took my time with this delicious and filling meal. I was absolutely stuffed by the end of my two hour stay. Stuffed full to the brim by Mr. Moe's. I guess you could say I needed a Moe-ment. As I cleaned up, I congratulated the diligent staff on a job well done as they tended to various tasks. They all wished me farewell and requested I return before too long. I assured them I would. Highly recommend this Moe's over any other. The staff make all the difference. I will...

Came in for the Moe Monday burrito special. The Coca-cola freestyle machine had no diet drinks and being a diabetic that was a requirement for me. When I complained to the staff they stated that the drink was free anyways since it was included in the price of the special. Found a dispenser for their unsweetened tea and asked staff for some sugar substitute. They rifled through the cupboards, tossing boxes on the floor (health code violation) just to produce 2 packets. Called the "manager" the next day to complain. He acted contrite and apologetic, even shocked that his staff would act that way. He reviewed the film on his in house cameras and called back to apologize again and offer a gift certificate for the poor customer service. Three months later it has yet to arrive. I can only assume his desire to give us a small token for our inconvenience with his rude staff is as sincere as his apology and assurances that the staff would be dealt with. STAY AWAY from this establishment. Many better options in the area for your fast food...

Hands down the most disappointing food/place that I have been in a long time. Almost inedible. I went to try the new Birria on a bowl. The rice is hard beyond belief to the point that I couldn’t even eat it. The Birria, well what I had based on the almost nonexistent amount that they put on the bowl, was subpar at best. The employees looked mad to be there and couldn’t have been less friendly. It’s like they hated that they were there. On top of that, it cost over $13 for an awful bowl of hard rice and cheese and lettuce. I didn’t even mention Birria there because I only had maybe two bites that had any on it. Absolutely pathetic and horrible. Do not waste your time and money here. Just go to Chipotle from the start. I’m going there right now to get this awful food erased from my taste buds and memory. The owners of this location should be embarrassed and ashamed of how awful this was. I will never go back here and I would advise everyone to avoid this place...