Subway — Restaurant in Town of Penfield

This is the worst subway I have ever been to in my entire life! I’ve been to probably near a hundred different locations over the past 20 years, so that is saying something.

The employee, Cathy, was absolutely horrible to me during my experience. She came running to the counter rushing through the process of getting me my sub (nobody was eating or in line… what’s the hurry?). She puts my sub in the toaster and then rushes me through the checkout process, touching the register with her hands before eventually finishing my sub?

Once the sub is out I asked for extra olives. Cathy gives me a lecture on how company policy doesn’t allow for extras. Like I said, I’ve been eating at subway for 20+ years and have never had this said to me (nor have I ever had that little of an amount of olives on my sandwich). The most ironic part is that Cathy put extra cheese on my sub when I didn’t even ask for it! I asked for regular cheese which is typically four slices and she put at least six (if we really want to talk about company policy).

The veggies I get? Lettuce & olives. That’s it. How is me asking for extra olives any worse for company budget than someone that is asking for lettuce, olives, green peppers, red peppers, cucumbers, spinach, onions, avocado, etc.

Cathy gets annoyed that I have lost my positive demeanor and am no longer happy during the ordering process. I say I want chipotle dressing, she puts it on and says “is that enough”. Her negative attitude was what I had enough with, so I said I don’t care (even though it was hardly any dressing). She got really angry and said “it’s up to you!” So the olives weren’t up to me, but the dressing is? I took my sub and went to my car and cried.

The worst part of my experience at this location was the phone call I had with the owner Karen! Karen was absolutely rude and dismissive, and ignored my call many times before calling me back and giving me a long Ted Talk on how amazing of a worker Cathy is. I told Karen I would be calling the corporate office to get my refund because she said she wasn’t going to give it to me, and she abruptly hung up the phone without ending the call professionally! The way Karen acted almost makes me think it was Cathy on the other end!

Never. Going. Back. To....

Tried to go there for my meal break at about 7:30PM. I had looked up the hours ahead of time to make sure they were still open. 8:30AM-9:00PM on Sunday. Arrive and get ready to walk inside. There’s still someone behind the counter and the lights are on so my thought is that it’s open.

Try the doors and they’re both locked. Glance and see a sign on the window with their hours to double check I didn’t screw up. Sign had the hours laid out for every single day of the week. 8:30AM-9:00PM on Sundays, with the hours being 8:30AM-9:30PM on all other days. Employee comes over and unlocks the door and asks if I’m there to pick up an online order. I say no and ask if they’re open. He just shakes his head, walks back in and locks the door.

Upset that I wasted half of my meal just to get turned away cause the single employee working decided he wanted to close the store an hour and a half early. Knowing that he also would’ve granted access to those who placed an online order lets me know for certain that he knew he was still supposed to be operating the shop, but had instead chosen to deliberately turn people away. Either the pay is just that bad or he’s a lazyass. Regardless, made the rest of my shift a lot...

I've been coming to this subway and ordering just meatballs for my 1 year old daughter (she doesn't eat the whole sub with bread yet) since we moved to penfield in march. The last time I was there, the worker let me know that I can just pay for the meatballs instead of paying for the whole sub. I went in today to get the meatballs and the lady told me she would not only charge me for the meatballs because she owned the store and didn't have to! She told me I had to pay almost $9 for a protein bowl instead of the $4 it would be for just the meatballs. She was rude, she yelled at me and she made me pay extra. She told me she'd take the only $6 I brought and that she'd never do it again because "she's losing money". But isn't it me thats losing money for paying for more than I'm actually getting? Definitely will be calling corporate tomorrow. As I was leaving, her co-worker whispered "I'm sorry" for how she acted. Also she did all the yelling while my 1 year old was in my arms.

This is the only time I've ever seen this worker and the only time I've ever had a problem. Other than that, there's never been an issue. I even told her how to get to the meatballs (the worker last time told me so I could let...