Tim Hortons — Restaurant in Town of Penfield

Usually, service is very good and workers are polite and helpful. But now and then you get a guy like today who is a bit curt, interrupts, and rough with your card and food. However, that's not a reason to post and rate, because usually workers are very polite and friendly. But the blueberry bagel the rude worker prepared, as you can see in the picture, was done with dirty tools. I'm not sure what the orange stuff is in my blueberry bagel with strawberry cream cheese, but I think it's some melted cheese.

I can only assume of course that he didn't clean his workspace or tools before preparing another bagel which seriously disgusts me. This could be dangerous if someone has an allergy and regardless who wants to eat something made with dirty tools? I can only imagine what else besides cheese made it into my food. I threw this away, a waste of money. It's REALLY gross. This person worked at 2pm on...

I am posting this because I am baffled and confused. I hope there are others that have experienced the frustration I have in the last month or so with the inconsistent hours of operation at this Tim Horton’s location. I have lost all of my trust to get a coffee on my way to work at this location. I arrive around 6:30-6:45 almost daily and there is either no answer at the drive through, it will be mysteriously closed, (even though it is supposed to be open at 6AM), or they do not have donuts. I’ve driven through the drive through over 6X now around 6:45 and no response. If the establishment claims to be open at 6, they should have all of the options after the first half hour-hour of being open. I feel really bad for the employees because I can imagine this isn’t their fault. They need more staff working here. I hope this problem...

11 Dec 24 As you can see, I haven't been to this place in a very long time. I ordered the two for $6 breakfast sandwiches, which were ok but made a little sloppily. The problem I had was that I ordered an extra large French Vanilla cappuccino with two shots of expresso but what I got doesn't even come close! One, the extra large cup of cappuccino could have fit in a large cup easily. See photo! Two, where's the expresso? It sure wasn't in my cup!!

8 Dec '21 What is wrong with this place!!! We stopped by to pick up lunch and picked up chicken salad sandwiches. BIG MISTAKE !!!!!! 1- There was hardly any chicken in the chicken salad on the sandwich it was more bread than anything else 2- The chicken salad was starting to go bad so after eating it my stomach rumbled all night long. 🤢 3- Service was...