Thai Spice Restaurant — Restaurant in Town of Poughkeepsie

Ordered eggplant with basil with shrimp added. Picked up food item at approximately 9:30 PM. when I got home shrimp was grossly overcooked. I understand that may happen. The restaurant was closed at that time so I called the following morning. I explained shrimp were grossly overcooked. And I was unable to eat the meal. Customer service was very poor. One person spoke to me, then handed me over to someone else who rudely explained that there was nothing they could do that was basically my fault for not eating the food right away. As I mentioned before, I explained to her that immediately when I got home to eat, the shrimp was very overcooked. The restaurant was closed at that time so I had no other choice but to call the following morning There was no offer of adjustment or compensation or just simply in acknowledgment that they apologize for the meal and they were sorry I didn’t enjoy it.

That was the most important thing was just acknowledging the situation and my feelings. On the other hand, it was more rude. I was not allowed to speak. I was constantly being interrupted. Needless to say I’m so so unsatisfied and I wish it hadn’t...

We visited this restaurant today for lunch as a party of five, including a 7-year-old and a 12-year-old, both excited to have Thai food. Unfortunately, our experience with the service was far from pleasant.

From the beginning, the lady owner was somewhat rude, especially when our 7-year-old ordered noodle soup alongside another soup. She made faces, but I politely asked her to give him what he wanted to try. Later, she snapped at us for keeping the water glasses near us, out of her reach.

The final straw came when we took some time to decide on dessert, specifically the banana wrap. She snapped at us again, prompting us to ask for the check so we could leave. Frustrated, I wrote, "Please take a customer service 101 class at Vassar College." This led to her yelling at me and throwing the bill onto the counter as we left.

It's a shame how she treated us, especially since we are both Asians. This upset our kids so much that the 12-year-old wrote a review about her bad experience on TripAdvisor. While we enjoyed the food, her attitude left a bad taste in our mouths, and we will...

I went to Thai Spice in Poughkeepsie and it fell short of my expectations. While the staff initially greeted me promptly with menus, the service quickly deteriorated. The restaurant's atmosphere was uncomfortably loud with staff having personal phone conversations and inappropriate discussions from nearby patrons being clearly audible. Mind you only 5 people were in the dining area (including the two staff members). The food quality was concerning - the calamari had an off-putting smell that even other customers commented on. I did not even try it based of of the very pungent fishy smell. The Mee Krob was very bland. It seemed as though they just drenched it in sauce. Hygiene issues were observed, including a staff member not washing hands after sneezing at the bar area but continuing her loud Facetime conversation. The facility maintenance needs attention, with duct tape on seats and dirty dishes left uncleared from prior patrons. The warm sake was the only good aspect of the meal.

⭐⭐ (2...