So wasn't impressed with our first experience a few weeks ago. Service was awful and food was not much better. But we chalked it up to it still being a fairly new place and on top of that everyone still getting the swing of things with changes due to Covid. So we decided tonight to give it another shot. I made reservations for 8pm. Arrived promptly at 8 and was told they were just waiting for our table to clear to seat us. To me it didn't look like any of the tables were near completion but Ok, I'll play along with what seems to be a canned response they give to anyone who would like a table. 5 mins goes by, no one gets up, 10 mins goes by still no open tables. 15 mins and still no one moving. The hostess asks my name again and I tell her, Mark for 8pm reservation and she said sorry we are just waiting on our table to clear to seat us! Ha, how original! At 8:20, that's right, 20 mins after our reservation time we finally told them we were leaving to go eat somewhere else. Hostess apologized and said have a nice night.

It's bad enough you messed up the reservation but then didn't even do anything to salvage the opportunity. It's called service recovery. Mistakes or unforeseen issues happen all the time. How you handle them is what matters. No offer to buy us a drink while we waited, no manager, nothing. Just sorry, I can't do anything to help you nor do I seem much like I care anyway. Needless to say we left and had a good dinner down the street at Tomato Cafe where the service was excellent as was the food.

Can't comment on the food this second time as we never made it past the hostess but if it was anything like the first time we didn't miss much. Pasta was not good and the meatball had an awful metallic taste and was inedible. We're talking about a meatball, one of the simplest, most basic things to prepare for an Italian restaurant.

Anyway, I won't be giving Savona's a third try. Two horrible experiences is enough for me. -Mark The 8pm party of two that never was