Twisted Soul

First time getting takeout from here last night, and we have mixed feelings. The food was good overall but the wait time and service were unacceptable. My husband called in the order at 6:40 and was told it would be ready in 35 minutes. He texted me at 7:30 to say that he was still waiting, and had no idea how long it was going to be because the woman working there gave no indication, she just said that my fried chicken was taking a bit longer. So I called and asked and I was told that it would be about five more minutes. I asked the woman if there would be anything taken off the check or anything thrown in and she replied with a very curt “no.” At 7:50, the food was finally ready so that 35 minute estimate was pretty much doubled. Husband said that the woman just handed him the bag of food and walked away. Based on the service, I absolutely would not return. I understand if it’s a busy night, things happen, but your attitude makes a lot of difference. If she was apologetic, my feelings would probably be different. My Malaysian curry noodles with fried chicken was good. Flavor was nice, but I can’t believe the order was held up because of a thin fried chicken cutlet. My son‘s chicken empanada was fine, the pastry was very nice and the filling was OK, not super flavorful or interesting. My husband’s pulled pork mac & cheese was outstanding. The steamed pork belly dumplings were inconsistent. Some had no sauce and the meat was bland and others had more sauce and were more flavorful. The only other complaint is that everything was already dressed with herbs and cucumbers which suffered as they wilted and were not pleasant to eat hot. They should have been put in separate containers for adding at home. Overall the food was good, not great, and suffered because of the service. I also felt like everything was a bit overpriced for what we got. We had tried the pastry shop across the street a few months ago and thought the pastries were really outstanding so we would go back there again. But it’s doubtful we will go to this restaurant anytime soon. Customer service is important and made all the difference last night, in a bad way.

Update 2/23: The owner reached out to us on yelp and refunded half of our order. That shows great character and we are very appreciative of the message and the refund. We will not hesitate to order from here again in the future however probably not during a busy night on a holiday weekend.