SoBol St. James — Restaurant in Town of Smithtown

I’ve been coming to the SoBol in St. James for years and always loved it—especially when it was run by local young people who were kind and made the environment feel warm and welcoming. But my experience on 4/5 around 3:55 PM was humiliating, upsetting, and flat-out unacceptable.

I have a speech disability—I stutter—and while I was trying to order (a regular-sized açaí bowl with Nutella and mangos), the employee helping me walked away mid-order without saying a word. He went into the back and brought out someone else to take my order. While I struggled to speak, he stood in the back and stared at me the entire time, watching me with absolutely no empathy as I was visibly anxious and uncomfortable. It felt like I was being put on display—like a problem they didn’t want to deal with.

I ended up typing my order because I was so embarrassed and anxious. Let me be clear: my stutter is not the issue—your staff’s reaction to it is. The lack of patience, the complete disregard for basic human decency, and the way I was made to feel less-than—it was ableist, plain and simple.

I never thought I’d have to say this about a place I used to genuinely enjoy, but I left feeling ashamed and angry. If there’s new ownership, it definitely shows—and not in a good way. I hope serious action is taken, because no one should be treated this way for simply speaking...

I went to pick up a regular sized bowl with extra banana and I was given the large size bowl, half empty, no extra banana and with no granola. When I told the girl there that my order was wrong, she rolled her eyes and asked me what I wanted then. I told her what I wanted and she made it, again in the large size bowl half full, and when I checked it in the car it had less banana than before. I've been to different SoBol locations but this one was the worst one I've been to. The girls working in the front should be friendlier and also not laugh at customers. You have a job because people like me go in to spend money. Terrible experience and will...

I was serviced by Mohammad this morning at this location.. and it was the best experience! He was so nice while taking my order, I watched him assemble my bowl so swift and neat! He did not miss a beat lol! I know this may be little to others but just a happy genuine service early in the morning can really start someone’s day on the right foot! I appreciate him being so nice this morning, thank you Mohammad!

OH MY AÇAÍ BOWL ARE ALWAYS ON...