John's Pizza & Subs — Restaurant in Town of Tonawanda

This was the most disgusting chicken finger sub I've ever had. The main problem was the overwhelming amount of mayo on it. The second picture shows the amount I scooped off with a spoon while trying to eat it. The roll was soaked and mushy, and the sub was falling apart as globs of mayo fell out of it. The first picture shows the second half that I just couldn't eat, both sides of the roll loaded with mayo.

I called to explain and talked to a manager named Joe. When I was done describing the problem, all he said was, "Okay." I asked if that was it and Joe proceeded to tell me that he was upset that I trash-talked his employee for making the sub poorly and that she was new, only on the job 2 days, and she doesn't know how to make subs yet.

Why the ** is she making subs then, Joe?

Who the ** is training these people? How does anyone, this girl included, not know how much mayo is a reasonable amount of mayo? It was like a sub made by a person who never ate a sub or sandwich before in their life and thought, "Ah, this looks like a good amount of mayo," as they scooped it on over and over.

Joe told me he had a bad day today and this was just making it worse and he didn't even offer a refund until I asked for one. He was crazy standoffish and never sincerely apologized for the bad experience. I figure, he's probably got a crush on the new girl and even though she makes subs worse than a chimpanzee could, he's still going to try to use his manager flex to hook up with her. The dude was so butt-hurt on the phone call, something has to be up between him and her. He took it very personal.

So, the food was terrible, and the manager response, even worse. If you like the food here, make sure this girl doesn't make your sub. If you have a complaint, be careful how you express it to Joe, he's very sensitive.

If you're thinking about trying John's, do yourself a favor and go elsewhere. You're probably going to get food made by ignorant people who don't know how to make good food or...

4/5 for the food. Pizza is great, though some times it tastes like the recipe is changed. Occasionally is overloaded with what I believe to be garlic. 2/5 for the service. Received much sass from the woman who answered the phone to take our order. 0/5 for failing to follow state mandated requirement for face covering during a global pandemic. On 7/2/2020 at 9:38PM, one employee had their mask not covering their nose. The mask must cover both the nose and the mouth. If the employee has trouble breathing with a mask on, the company should provide them with a face visor as such used by butchers. Employees also allowed a customer to enter the restaurant and complete her order without a...

Definitely not coming back to this location, that's for sure. Ordered my sub to go at 11:32am and didnt get it until noon, when I was literally the only customer in there, waiting at the table closest to the front. There were three people working in the kitchen and it took them literally half an hour to make one chicken finger sub. Not only that, but they also even got my order wrong and forgot to exclude onions. I'll go to Jim's Steakout when I'm in Amherst from now on. I've never waited even more than 10 minutes for a sub on a busy day. Absolutely the worst customer service I've experienced at a sub/pizza shop in my 29...