HomeGoods — Local services in Town of Amherst

On 12/4/2022 at around 4pm me and my sister were greeted by the most unprofessional “manager” I’ve ever come across. I found a sliver and gold pot that was a 100$ and I was looking for the sister one they didn’t have. All we asked her nicely to do was to call the transit location to see if they had the sister one so we could buy both.we do this often as we buy a lot of merchandise at Homegoods and have never had anyone say no , they always even offer to do it ! But instead We were responded with a very blunt and aggravated responses by the manager “JUST SO YOU KNOW THESE POTS GO FAST SO THEY WONT HAVE IT ANYWAY “ “THE LINE IS TOO LONG FOR ME TO DO THIS” (which the line wasn’t even long also she wasn’t even on the register she came from working on the floor so not sure how that would affect the line ???) my sister also nicely explained to her it’s a 30 min drive and she would really appreciate it if she could see if they had it first. Managers response was : “ I WILL GIVE YOU THE NUMBER YOU NEED TO CALL “ “IT WILL ONLY TAKE YOU 5 MINUTES TO CALL , YOU DONt HAVE 5 MINUTES ?” basically she was not in a good mood at all and she was being very hostile towards us for no reason. I had to call her rude for a manager and then she grabbed the pot and very angerly and yelled “ OKAY ILL CALL !!” Rolled her eyes and went to the phone and I decided it was enough and left… I will not be paying 100$ to a store who clearly doesn’t want my money. I’m not sure if she was offended by our ethnicity or that my mom was wearing a headscarf but this lady should not be in charge of running a store she was very demeaning and very angry it was kind of scary...

My complaint about HomeGoods has nothing to do with customer service or prices but with the hopelessly off-point selection which has plagued their stores for several years, now. HomeGoods seems, for some inexplicable reason, to want to insist upon some kind of an India-inspired design trend which, frankly, does not exist.

In spring, now, and headed for summer, I want to see more Ralph Lauren and less Safavieh. More ship's wheels and fewer Buddhas. More navy blue and white striped nautical decor and less intricate middle eastern patterns. More Americana and less of the orient.

Who, exactly, are the American shoppers decorating their homes to look like a Haveli in Rajasthan? Nobody I know. The current design trends favor something leaning towards a nouveau-preppy, ivy league revival look--a clean and simplified all-American retro style. HomeGoods, however, seems, for the umpteenth year in a row, fairly hellbent upon selling an aesthetic which was never quite on anybody's radar screen in the first place.

Please, HomeGoods, hit the reset button. It's past...

Poor customer service received today. I was in the store last night and bought a set of oil and vinegar bottles, one of which ended being broken. I immediately called and was put on with a manager, spoke with a guy, and he said if I came in today between 2 and close he would "personally take care of the return himself". I went back to the store today at 230 to return the broken item and the women helping me had a lot of attitude. One was older, longer dark hair, she was the rudest, and one younger. I had said that I talked to the manager about a return and explain what was wrong and she asked me what his name was and when I said I didn't remember , she said "oh" and when I went to talk again, she put her hand up and said " you don't need to say anything else ". That's rude and all of this for a $6 return. Not to mention she gave me a dirty look the whole time. Your employees need to work on their customer service and not make people feel bad for...