Rachel's Mediterranean Grill — Restaurant in Town of Tonawanda

Popped in for lunch last week and enjoyed my meal. Forgot to take pictures but I ordered through their app the Chicken & Steak Kabob dinner ($20.95). It came with of chicken and steak (obvs) and sides of hummus, tabouli, and a garlic sauce. There was also pita with it as well. The pita was very dry and definitely left some things to be desired, but didn't ruin the overall meal experience.

It was a filling meal that left me more than satisfied and even if it isn't actually "healthy", it felt like it was in mind, lol. Though it was a satisfying meal, I don’t know if I thought it was worth $21 so that would probably keep me from going to frequently.

The staff were efficient despite having lots of orders for pickup and dine in and while I decided not to dine in, it was a nice and clean environment...

Update: As I alluded to below, Rachel's is being sued by the Bills for almost a quarter of a million dollars of unpaid sponsorship fees. The Bills are one of many. Do not order from Rachel's.

If you order online, they will tell you to wait 20 minutes. When you get there after 20 minutes, they will ask your name and start making your order. Meanwhile, the staff will make food "for their brother" and get your order mixed up with the other people waiting, so it's basically a crapshoot whether your order will be right or not.

This franchise was once great, now closing stores out east and having trouble paying suppliers. I can see why!

Just order from Tropical Smoothie Cafe or Naantastic next door. Your order will be...

The workers put their phones down and crawled out the kitchen, spoke in their own language having a side conversation while im trying to order food. They didnt seem to understand me well. I ordered a greek pita combo chicken souvlaki and asked for the fries to be greek.

Apparently something changed recently and now they charge $8.00 for the greek fries even with a combo. Apparently feta, the dresssings really add up these says.

I feel the cashier made a mistake because the language barrier, or its just the way Rachel’s does business now.

Rachels is turning into a Mediterranean mcdonalds, food quality is down alot in recent years, and service is down hill.

Should have went to their...