Franco Di Roma — Restaurant in Town of Wallkill

DON’T BOOK AN EVENT HERE! Someone else posted a similar review here and I wish I would have read it before we did. We had our staff holiday party at this place this week. It was horrible and ruined every bit of holiday joy we were trying to experience. When we arrived at our scheduled time the room was dark, cold and there were some empty tables shoved in the corner for us. We were not welcomed and told “You're going to have to wait in the cafe, we’re not ready.” This was our greeting. We watched as the especially rude owner Karen, scowling through the entire experience, got linens and glasses and threw settings together. “You can come in now.” The heat was never turned on, the room was stark, and what continued was the worst service I’ve ever experienced. Karen rushed in and out of the room to put things on the table and disappeared for long periods of time, there was no food on the buffet. No kind words were exchanged, just this surly woman coming into the room and throwing things down and leaving. Food finally came and Karen served it from the buffet and then disappeared again for a long time. No one knew what to do to get more so people got up to get it themselves, and Karen came running out of the kitchen, snapping at our staff “You can’t do that!” She ultimately explained that it’s against health code (?) OK, but there’s a way to talk to people. Especially to people who chose her restaurant to celebrate the holiday. At the end we sat there waiting to go and I had to go wandering around trying to find Karen so I could settle the bill. The dark-haired waitress serving the rest of the restaurant (only one or two tables filled) was equally as rude. “What do you want?” she yelled! Unbelievable. Karen showed up with the check, said nothing - just came up to me and shoved it toward me. Had the nerve to add an $80 tip to the bill. This review can’t even come close to conveying the terrible atmosphere and treatment we received. We were made to feel like a complete imposition into their day. And when I tried to discuss it later with Karen she made excuses, says she takes pride in her restaurant (really?) and did not even acknowledge their awful attitude and service. There’s clearly a problem there, and none of us will...

UPDATE: returned today, 3/8/20, for dinner and a basically empty restaurant. The food was enjoyable, however it seems if you pay by card, you are charged an additional 03.25%. Not cool! Arrived at about 4:30pm, on a sunday and immediately surprised that there were not more customers. When we left, there were only three other tables. I can only attest this to the location, in a plaza off the main road. The place is somewhat dated and could definately use an interior facelift. In all fairness though, i have eaten in places with little ambiance and great food and places with terrific ambiance and poor food. Cheerfull traditional italian music lightly playing in the background for our enjoyment. We found ourselves singing softly to many songs. We ordered several appetizers. The mussels, i felt were small, but well prepared. The bruschetta very much to my liking. Garlic lovers should ask for more garlic when ordering. Clams were nice, soups tasty and the bread fresh. The veal picante was traditionally prepared like ive had in so many other places. Not to deter from the quality of the veal or the flavor. The penne ala vodka is the allstar and must be asked to be made properly with prosciutto or it will be prepared to accommodate a vegetarian diet. In my experiences, it is becoming more difficult to find an eatery that is making this correctly. Our waitress was polite , cheerful and shared the humor of the table with us. The service was fine but again, there was a limited amount of customers, i cant judge what the performance might be or the wait times for food, under more arduous circumstances. I look forward to going back for a second try, but would like to see more patrons when i do. For now , i would give a 3.5 and if the service and food shine on my next visit, hopefully when busy, i would...

My family and I had an absolutely wonderful experience with a catered luncheon for my sister's baby shower! Franco, along with his staff, did an outstanding job catering to our needs both prior and during the event. From someone who works in the hospitality industry- the level of service, warm-heartedness, and overall demeanor that Franco DI Roma provided was exceptional. We arrived about 2 hours early to set-up, and was sincerely greeted by Franco and his staff. While placing our finishing touches around the room, we requested an additional table and for a couple of tables to be moved around. Franco dropped everything he was doing to assist! Not something you typically see from an owner. The staff allowed us to enjoy the time we had with the group, yet kept an open channel of communication which resulted in a flawless timeline of events. The food was amazing! I asked for a Vegan option, and Franco discussed the alternative meals the kitchen could prepare for me. He even offered to prepare a small dish for my 8 month old daughter! The group enjoyed a hot buffet meal, and all the leftovers (enough to feed an army!) were packaged up for us to take home. I cannot put into words how happy we are with the hospitable service Franco Di Roma...