Bill Gray's Tap Room & Grill — Restaurant in Town of Webster

My in-laws came in from out of town, and we thought this would be an easy place to take them, and enjoy a local Rochester meal. The dinner started out with flies in my mother-in law's wine. They promptly replaced it, but that is a terrible mistake. We waited a very long time for food, and by the time we received our food, it was cold. I finally spoke to someone in charge, and they gave us $22 off the order. However, it wasn't about the money at that point. It was just a terrible experience (nothing says "welcome to Rochester" like flies in the wine and cold food, i guess). I would have rather spent this money at Chipotle, or even at Wendy's, and actually have a shot at warm food. Very embarrassing for this establishment and myself, as I have gone to Bill Gray's countless times and always love showing visitors our local burger joint. I am not sure I will take anyone to BG's anymore. They also didn't seem to have anyone actually in charge out on the floor. It was almost all teenagers, and even the person I spoke to didn't seem to care a whole lot. You...

It's been a while since I had some good old fashioned Billy G's and lemme tell ya, it's actually better than I remember. I got the World's Greatest Cheeseburger with everything on it, fries, and a vanilla shake and it was all delicious. My boy Ty got the same thing except with a diet soda and we walked out of that restaurant satisfied, bloated, and slightly less depressed than when we walked in. Give 'em another chance, Jer!

Also, I feel like a bit of a dope because Google Maps said they close at midnight, but I'm pretty sure that just means the taproom, not the restaurant area which seemed to close at 9, so sorry if I kept any of you fellas there late! One love hookahs, Jingus Dingus...

Super disappointed with the new bill grays in Webster. It is run by all teenagers- goofing off, gossiping instead of doing their job and everyone seemed confused at what other people were doing instead of working together to get things done. It took a half hour to get an orange float and milkshake. The food was burned and took forever to get. For the price we payed (for 3 people) the service...