Frankie G's Pastaria — Restaurant in Town of West Seneca

I have been here twice now with my fiancé's family for Triva nights. This review will be based on both experiences combined.

Disclaimer: I do not speak to a manager unless there is a problem that needs immediate resolving (such as undercooked chicken, wrong item brought to table) These are all things that appear to just be how this business is run, and it's not for us. I love my neighborhood and wish for this business to do well. But it's important that they know, and others know, about our experience.

I will first discuss the atmosphere. It's a Buffalo dive in front, little cafeteria-like area in the back. It's a bit odd. Nothing glaringly wrong with it and it's nice. I can see how this could turn into a really unique spot as the years go on.

Service is spotty. Nobody is unfriendly, the exact opposite actually! Very kind people. However their entire staff seems to get flustered when it starts getting busy which is reflected in long wait times for food, food being brought out in waves instead of the whole table at once, and not enough waitresses to check on the table consistently for the duration of Trivia.

Now the wait times could be forgiven if the food was worth the wait. I am not entirely sure why everyone is raving about the food here. It is completely void of any flavor whatsoever. So far I have ordered the buffalo shrimp, a single order of hot wings, and a chicken parm sub, and their fries. All things that should have a distinct taste and have good enough salt levels to have you going in for another bite.

The fries were hot and crispy. Quite nice actually. But they are completely plain. no salt, no pepper, no nothing. Their other food in hindsight is just like that. The chicken parm is one dimensional. You taste bread, unseasoned chicken, and the most boring tomato sauce on the planet. It actually tasted about as close to absolutely nothing as you can get, which is impressive. The hot wings were the same. No distinct notes of cayenne, Cajun, any other pepper for spice, or even butter. absolute nothingness.

The vibe: If you like having dinner and trying to play trivia next to overserved regulars literally SCREAMING next to you like they cannot hear themselves this is the place. It happened both times, the staff seems to have no problem with it. It's way above normal bar volume. I know bars are loud, but if it wasn't excessive I wouldn't mention it. It's also not my job to whine to management like a Karen, they should be able to recognize someone is tanked and order them an Uber.

This place definitely has redeeming qualities, but a lot to work on as well. Start with the food. Cut back the menu and focus on a few key items and work on perfecting them. I'll be honest, Italian isn't your jam. That's boxed pasta, cheap canned sauce, and zero seasoning. 86 all of it,...

So this is the second time I had a screwed up order from DoorDash however, DoorDash doesn’t make the food, I spoke with Holly the owner and she was not perceptive for me to come in there and show them exactly how a authentic meal should taste in Italy or Italian food. I’m moving out of the area but I just wanna offer my advice and she was not open to it that’s OK nevertheless lasagna should not taste like soup where you cannot taste anything over the 4 inches thick of mozzarella cheese and the sauce where the Ricardo is drowned by sauce, soup and cheese. I can’t anticipate them being open for another six more months my opinion I offered to come in on my own time free of charge to show them how to make authentic homemade shells from manicotti the sauce and lay off the garlic. Everything doesn’t have to be garlic. She took offense to it. I understand that that’s why you will never be Mallberry quality or authentic, Italian, or being in business for more than six months from this date. If you want Italian wedding soup, mozzarella, and ricotta style this is the place to go, but when everything message together and you have 4 inches of cheese burying the sauce they can’t even get the salad dressing nor the salad correct I gave her the benefit of the doubt offered my services for free to show the cooks or show them or at least cook for her a real authentic Italian manicotti plate. She denied shame on her six...

Disappointing. If this wasn't our waitress' first day, she needs to find a different job. Ordered meatballs "as an app.". Well, they came with the salads. Meatballs were ok, at best, especially at room temperature. Maybe a piece of bread would have helped but we weren't given any. Looking around dining room, most tables had a bread basket and dipping oil. Having pasta dinners, I expected maybe bread would come with. Entrees came, no bread. So, I asked if we were supposed to get it, answer was "oh yeah, sorry". Lasagna was tasty but not hot. Girlfriend enjoyed the eggplant rollatini. All in all, not hurrying back due to service and food. Many other better Italian...