Louie's Texas Red Hots — Restaurant in Town of West Seneca

I generally very much enjoy the food at Louie’s but todays experience was the worst I’ve ever had here. I placed a to go order for 6 Texas Red Hots, a Grecian Salad, Fries, and a Rice Pudding. When I got there, I took my order and took a quick peak and left. I got home and started eating, the fries were cold and salad was skimpy but I let it go. I then realize they didn’t put the Rice Pudding I ordered in the to go bag. I called and they said they were sorry and told me to come back. I got there and the pudding they handed me was watery and bouncing around the container. I asked if it should look like that, the waitress claimed her boss just made it; because I seemed hesitant, she checked the other Rice Pudding from the fridge. It looked fine so I took it and went home. When I got home, my boyfriend and I tried it and it was sour. I called to let them know and all they stated was oh I’m sorry, I’ll let the boss know. There was zero compensation for any of the wrong doings. I understand mistakes happen but I think a refund should’ve been offered. I don’t know that I’d go back here after...

This was the first place I started my Texas Red Hot road trip. Never heard of this type of hot dog style before. I know the Greeks started the Coney Island hot dog which includes a chili base sauce as well as the New York System style. Louies' hits the mark well for the Texas Red Hot. Itis at the top of my list. The bun was fresh and hot as well as a good red sauce which contained some nice Greek type spices.. You won't go wrong eating a TRH here. Wish they had this place in San Diego. We also ordered a Chicken souvlaki for our daughter. She loved it i tasted it and it had an authentic Greek taste. Keep up the great work. I will return before I depart. Had a chance to meet the owner Anastasia (Stacy) and she was a pleasure to meet. Ευχαριστώ πολύ Αναστασία για το καλό φαγητό. Note I do hate eating in the car but with this Wuhan Virus...

I specifically asked for extremely well done hot dogs knowing how they do their hot dogs , and asked again when cashing out . Get home , and no color on the dogs at all . Call back and get an attitude because I was calling . I don’t know what happened to Louie’s, but the quality and service has completely gone down hill , while the price has gone way up. 70$ for food that half the people in this house won’t even eat now. -for what , “a credit”? When you tell me you can’t make them well done AFTER I have already ordered , paid and got home , how would a credit help?! I wanted a refund, take the food and give me my money so I can order from somewhere that can either make the food how it’s ordered , or say from the beginning that they can’t provide that service. Wish I could post the pictures that I took. Would make you never want a...